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Appointment Coordinator

2 months ago

South Bend, Indiana, United States Beacon Orthopaedic Partners MSO LLC Full time
Job Overview

Beacon Orthopaedic Partners MSO LLC is seeking a dedicated full-time Test Scheduler.

Position Summary
This role is essential for managing the scheduling and screening of requested tests, MRI scans, and minor procedures.

Key Responsibilities

  • Deliver exceptional customer service while ensuring accurate data entry and addressing patient requirements.
  • Adhere to HIPAA confidentiality regulations when handling patient information.
  • Welcome patients and visitors courteously and efficiently.
  • Coordinate test appointments for patients, following established protocols and conducting MRI screening inquiries.
  • Arrange follow-up appointments and sessions for test results.
  • Respond to patient inquiries regarding tests to enhance their care experience.
  • Maintain effective communication with all team members.
  • Ensure a clean and organized workspace.
  • Perform additional tasks as directed by the supervisor.

Required Skills and Competencies

  • Strong verbal communication skills to foster cooperative relationships with patients, families, healthcare providers, and staff.
  • Ability to prioritize and organize tasks efficiently.
  • Proficient in navigating office software systems, with a typing speed of at least 50 words per minute.
  • Demonstrated data entry skills with attention to grammar, spelling, and punctuation.
  • Capability to work independently as well as collaboratively within a team.

Physical and Mental Requirements

  • Position requires manual dexterity for operating office equipment such as keyboards, calculators, and telephones.
  • Ability to stoop and bend to access files and supplies, along with mobility for completing errands.
  • Must be able to sit for extended periods while performing computer tasks and answering phone inquiries.
  • Ability to operate computer equipment and other office machinery for prolonged durations.
  • Physical capability to lift and move office supplies and equipment weighing up to 40 pounds.
  • Willingness to travel to various locations as necessary.
  • Work environment is primarily office-based with moderate exposure to communicable illnesses.
  • Requires a high level of accuracy and speed in task execution.

Qualifications
Education: A background in medical scheduling is preferred.
Experience: At least one year of experience in a medical practice environment, ideally within a healthcare setting. Familiarity with medical terminology and experience using medical software is advantageous.

  • Proficient computer and typing skills with a high degree of accuracy.
  • Experience with medical terminology is preferred.

Job Type: Full-time

Benefits Offered:

  • 401(k) plan
  • 401(k) matching
  • Dental coverage
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision coverage

Medical Specialties:

  • Orthopedics

Work Schedule:

  • Monday to Friday

Experience Requirements:

  • Customer service: 1 year (Preferred)
  • Medical terminology: 1 year (Preferred)
  • Medical scheduling: 1 year (Preferred)

Work Location: In-person