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Appointment Coordination Associate

2 months ago

South Bend, Indiana, United States Harrington Orthodontics Full time
Position Overview:

The Patient Scheduling Specialist plays a crucial role in managing patient intake and ensuring a smooth flow of appointments within the practice. This position demands exceptional organizational skills and meticulous attention to detail in a dynamic work environment.

Key Responsibilities:
  • Efficiently schedule, authorize, and manage the transmission of necessary medical records and orders for appointments.
  • Exhibit a warm and welcoming demeanor while providing outstanding customer service to patients.
  • Oversee patient scheduling and ensure accuracy in maintaining the practice's appointment calendar.
  • Be open to receiving training and guidance on industry best practices.
  • Keep a tidy and organized workspace.
  • Collaborate with team members and healthcare providers to address scheduling inquiries or issues.
  • Perform additional tasks as required related to the role.
Qualifications and Skills:
  • Familiarity with industry standards for scheduling coordination and patient intake.
  • Strong background in customer service.
  • Excellent verbal and written communication abilities.
  • Compassionate approach and a commitment to providing high-quality service to patients and staff.
  • Integrity and a strong sense of ethics.
  • Reliable and punctual in attendance.
  • Detail-oriented with the ability to manage multiple tasks effectively.
  • Professional demeanor and appearance at all times.
  • Proficient in computer applications, including Microsoft Office and web browsers.
  • Strong telephone skills, including proper etiquette and effective information gathering.
Education and Experience:
  • High School Diploma is required.
  • 1-3 years of relevant experience is preferred.