Customer Service Associate

6 days ago


Woburn, Massachusetts, United States MASSACHUSETTS METALS CO Full time

We are seeking a highly motivated and customer-focused individual to join our team in Massachusetts. As a Metal Industry Support Specialist, you will play a crucial role in delivering exceptional service and quality products to our customers.

Job Description

Your primary responsibility will be to address the service needs of our customers. You will spend your days on your feet, moving between our customer service counter, the office, and the shop floor, responding to phone calls, emails, and walk-ins. Your exceptional people skills will make customers feel welcome, validated, and well-served.

You will work closely with trade professionals and do-it-yourselfers, assisting them in their material needs and working to find solutions. Strong multi-tasking skills and attention to detail are essential as you juggle several demands at once. We will train you in operating our machines and working with different metals.

We are looking for someone who is customer-focused, passionate about service and customer satisfaction, has a positive attitude, is solutions-driven, and motivated to learn. The ideal candidate should possess positive interactive people skills, be patient and empathetic, have a positive attitude, love to work in a fast-paced environment, and be meticulous and organized.

The successful candidate will provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times. They will also build sustainable relationships and trust with customers through open and interactive communication, recognize opportunities to generate sales leads and new customer development, and support the achievement of sales/budget targets.



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