Customer Service Representative

3 weeks ago


Woburn, Massachusetts, United States Planet Fitness Full time
Job Description

The Customer Service Representative will play a vital role in ensuring that our members have an exceptional experience at Planet Fitness. This includes providing a high level of customer service, handling front desk activities, and assisting with membership sales and retention.

Key Responsibilities:

  • Provide exceptional customer service to members, prospective members, and guests.
  • Answer phones, check members into the system, and respond to member questions and concerns.
  • Assist with membership sales and retention efforts.
  • Maintain the neatness and cleanliness of the club.

Requirements:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Compensation:

The estimated salary for this role is $38,000 - $48,000 per year, depending on experience and qualifications.



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