Customer Service Representative

5 days ago


Woburn, Massachusetts, United States RD Enterprises Full time
Overview of RD Enterprises
RD Enterprises has been in business for over two decades as a sales and marketing firm. Located about 20 minutes outside Boston, we offer full paid training to equip our staff with the tools needed to excel.

About the Position
We are seeking a Customer Service Specialist to provide product and service information, as well as resolve technical issues. The estimated annual salary is $45,000-$60,000 depending on experience, which is competitive considering the location and industry.

Responsibilities:
* Handle customer inquiries in a timely and professional manner
* Provide detailed information about products and services
* Troubleshoot and resolve product-related issues and concerns
* Maintain accurate customer records based on interactions
* Develop and update a knowledge base of evolving products and services

Requirements:
* Previous experience in customer service, sales, or related fields
* Ability to build rapport with clients through excellent communication skills
* Capacity to prioritize tasks and multitask effectively
* Positive and professional demeanor
* High School diploma or equivalent required

Benefits:
This role offers a supportive work environment, opportunities for growth, and comprehensive training.

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