Customer Service Coordinator

4 days ago


Woburn, Massachusetts, United States Wayne Alarm Systems Full time
Job Overview

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Dispatch and Scheduling: Manage service routes, schedules, and dispatches to ensure efficient and effective service delivery.
  • Customer Communication: Handle various types of customer inquiries, including phone, email, and in-person interactions, in a courteous and professional manner.
  • Service Ticket Creation: Create and schedule service tickets, ensuring accurate and timely completion of tasks.
  • Proactive Outbound Calling: Conduct proactive outbound calls to customers to resolve issues, provide updates, and promote excellent service experiences.
Requirements and Qualifications
  • Education: High School Diploma or equivalent required.
  • Experience: Minimum 3 years of experience working on high-performance teams in fast-paced, results-oriented service environments.
  • Skill Set: Excellent phone and customer relationship skills, ability to work effectively in a team environment, strong problem-solving and analytical skills, and proficiency in computer applications and contact management software.


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