Customer Service Advisor
4 days ago
About Rite Window
Rite Window LLC is a leading home improvement company in the Northeast. We are seeking highly motivated individuals to join our call center team as Customer Service Representatives.
Salary and Benefits
We offer a competitive hourly wage plus commission potential, with average earners earning upwards of $65,000-$85,000 per year. Our comprehensive benefits package includes full-time benefits, PTO, 401K, and a $1500 sign-on bonus.
Job Description
- Answer incoming calls and provide exceptional customer service to warm generated leads
- Communicate with customers to ensure quality appointments are issued to sales representatives
- Provide accurate information about products and services
- Schedule, reschedule, and dispatch appointments as needed
- Resolve customer inquiries and complaints in a timely manner
- Maintain customer records and update customer information in the customer service database
- Identify and escalate priority issues to the appropriate personnel
- Provide feedback on the efficiency of the customer service process
Requirements
- Experience in a call center, customer service, or sales role
- Excellent computer and phone skills with attention to detail
- Positivity, flexibility, determination, and a persuasive personality
- High energy and willingness to learn
- Weekend availability required
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