Customer Service Advisor

4 days ago


Woburn, Massachusetts, United States Rite Window LLC Full time

About Rite Window

Rite Window LLC is a leading home improvement company in the Northeast. We are seeking highly motivated individuals to join our call center team as Customer Service Representatives.

Salary and Benefits

We offer a competitive hourly wage plus commission potential, with average earners earning upwards of $65,000-$85,000 per year. Our comprehensive benefits package includes full-time benefits, PTO, 401K, and a $1500 sign-on bonus.

Job Description

  • Answer incoming calls and provide exceptional customer service to warm generated leads
  • Communicate with customers to ensure quality appointments are issued to sales representatives
  • Provide accurate information about products and services
  • Schedule, reschedule, and dispatch appointments as needed
  • Resolve customer inquiries and complaints in a timely manner
  • Maintain customer records and update customer information in the customer service database
  • Identify and escalate priority issues to the appropriate personnel
  • Provide feedback on the efficiency of the customer service process

Requirements

  • Experience in a call center, customer service, or sales role
  • Excellent computer and phone skills with attention to detail
  • Positivity, flexibility, determination, and a persuasive personality
  • High energy and willingness to learn
  • Weekend availability required


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