Customer Service Representative
3 weeks ago
We are seeking a highly motivated Customer Service Representative to join our team at Wayne Alarm Systems. This is a full-time position that offers stability and growth opportunities.
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.
Key Responsibilities:
- Dispatch, scheduling, and managing service routes
- Handling various types of customer inquiries (phone, email, etc.)
- Creating and Scheduling Service Tickets
- Proactive Outbound service calling
- Residential and Commercial Service Contract Inspection scheduling
- Commercial Fire Inspection Scheduling
- Promoting excellence by providing a superior service experience to each customer
Requirements:
- Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment
- Excellent phone and customer relationship skills
- Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus.
- Working knowledge of computers and contact management/customer service tracking software
Benefits:
- 100% paid health care for individuals, along with family plans
- 100% paid dental Insurance for individuals, along with family plans
- Vision Insurance
- Pet Insurance
- 401k and company match
- Vacation Packages
- Sick Time
- 100% paid short-term and long-term disability plans
- Company-paid Life insurance
Estimated salary: $45,000 - $60,000 per year.
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