Customer Service Representative

3 weeks ago


Woburn, Massachusetts, United States Wayne Alarm Systems Full time
About the Role

We are seeking a highly motivated Customer Service Representative to join our team at Wayne Alarm Systems. This is a full-time position that offers stability and growth opportunities.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Dispatch, scheduling, and managing service routes
  • Handling various types of customer inquiries (phone, email, etc.)
  • Creating and Scheduling Service Tickets
  • Proactive Outbound service calling
  • Residential and Commercial Service Contract Inspection scheduling
  • Commercial Fire Inspection Scheduling
  • Promoting excellence by providing a superior service experience to each customer

Requirements:

  • Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment
  • Excellent phone and customer relationship skills
  • Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus.
  • Working knowledge of computers and contact management/customer service tracking software

Benefits:

  • 100% paid health care for individuals, along with family plans
  • 100% paid dental Insurance for individuals, along with family plans
  • Vision Insurance
  • Pet Insurance
  • 401k and company match
  • Vacation Packages
  • Sick Time
  • 100% paid short-term and long-term disability plans
  • Company-paid Life insurance

Estimated salary: $45,000 - $60,000 per year.



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