Infrastructure Reliability Engineer
1 week ago
Position:
- Site Reliability Engineer with Production Support Focus
Location:
- Remote
Mode of employment:
Full Time
Job Overview:
Essential Qualifications:
Experience in Application/Production Level 2 Support is essential.
Proficiency in Unix troubleshooting, Oracle SQL, and Java.
Familiarity with Monitoring Tools such as Splunk and Dynatrace.
Knowledge of DevOps methodologies and tools.
Key Responsibilities:
- Incident Management: Review and resolve incidents arising from various alerts, including Operation Command Center notifications and Enterprise Monitoring Operations.
- Change Management: Deploy application-related artifacts during scheduled release windows, addressing deployment issues in collaboration with Development Teams.
- Work Order Resolution: Address business and functional queries, conduct ad-hoc testing, and validate requests from product and customer support teams.
- Traffic Management: Execute traffic routing to facilitate infrastructure maintenance.
- Root Cause Analysis: Conduct thorough investigations for high-severity incidents and implement corrective measures.
- UAT Support: Assist in User Acceptance Testing alongside Product and Regional Support Teams.
- Configuration Management: Configure applications and support new customer onboarding processes.
- Change Ticket Management: Initiate and review change tickets, ensuring proper approvals are obtained.
- Documentation: Create and maintain Confluence pages for newly identified work orders and incidents, detailing resolution steps.
- Collaboration: Work with customers on queries and collaborate with Development and Testing teams for defect analysis.
- Automation: Develop automation scripts to minimize incidents and enhance operational processes.
- Post-Incident Reporting: Assist customers in completing Post Incident Reports for significant incidents.
- War Room Participation: Engage in War Room discussions for incidents affecting application availability or customer experience.
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