Production Operations Engineer
2 weeks ago
Position:
- Site Reliability Engineer with Production Support Focus
Location:
- Remote
Mode of employment:
Full Time
Job Overview:
Essential Qualifications:
Experience in Application/Production Level 2 Support is essential.
Proficiency in Unix troubleshooting, Oracle SQL, and Java is required.
Familiarity with Monitoring Tools such as Splunk and Dynatrace is necessary.
Knowledge of DevOps Tools is advantageous.
Key Responsibilities:
- Incident Management: Address and resolve incidents stemming from various alerts, including Operation Command Center and Enterprise Monitoring Operations.
- Change Management: Implement application-related artifacts in production during designated release windows, while coordinating with development teams to resolve deployment issues.
- Work Order Resolution: Address business and functional queries, perform ad-hoc testing, and validate requests from regional product and customer support teams.
- Traffic Management: Conduct traffic routing to facilitate infrastructure maintenance.
- Root Cause Analysis: Perform detailed analysis for high-severity incidents and implement corrective measures.
- UAT Support: Assist in User Acceptance Testing in collaboration with product and customer support teams.
- Configuration Management: Configure applications and support onboarding of new customers to the platform.
- Testing and Reporting: Test file processing and report delivery for newly onboarded customers.
- Change Ticket Management: Initiate and approve change tickets, including necessary approvals.
- Documentation: Create Confluence pages detailing new work orders and incident resolutions.
- Collaboration: Work with customers on queries and engage with development/testing teams for defect analysis.
- Automation: Develop automation scripts to minimize incidents and enhance operational processes.
- Post-Incident Reporting: Assist customers in completing Post Incident Reports for significant incidents.
- War Room Participation: Engage in War Room discussions for incidents affecting application availability.
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