Automotive Service Operations Manager

2 weeks ago


Chicago, Illinois, United States Midas Full time
Position Overview
As an Automotive Service Manager at Midas, you will play a pivotal role in overseeing the service department operations of our retail location. Your primary focus will be on delivering high-quality service to our customers while ensuring that all automotive technicians are effectively managed and supported.

Key Responsibilities
  • Provide outstanding customer service by actively listening to and consulting with clients.
  • Maintain communication with customers regarding service requests and estimated completion times.
  • Conduct thorough vehicle inspections and generate detailed recommendations, including computerized repair orders and parts sourcing.
  • Discuss pricing estimates with customers and promote current service specials.
  • Lead, manage, and train a team of technicians while aligning with the company's vision and core values.
  • Supervise a team of up to ten employees.
  • Oversee the inspection, diagnosis, and repair processes for a variety of vehicles, including domestic, European, and Asian models.
  • Manage inventory levels and ensure the shop is well-organized and clean.
  • Perform additional duties as assigned.
Qualifications
  • Minimum of 2 years of experience in a managerial role within a service or retail environment.
  • Strong general knowledge of automotive systems and repairs.
  • Exceptional customer service skills and a positive disposition.
  • Effective communication and leadership abilities.
  • Proven team-building skills.
  • Flexibility to work a retail schedule, including weekends and holidays.
  • Possession of a valid driver's license.
Compensation: $50,000.00 per year

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