Automotive Service Operations Manager
2 weeks ago
As an Automotive Service Manager at Midas, you will play a pivotal role in overseeing the service department operations of our retail location. Your primary focus will be on delivering high-quality service to our customers while ensuring that all automotive technicians are effectively managed and supported.
Key Responsibilities
- Provide outstanding customer service by actively listening to and consulting with clients.
- Maintain communication with customers regarding service requests and estimated completion times.
- Conduct thorough vehicle inspections and generate detailed recommendations, including computerized repair orders and parts sourcing.
- Discuss pricing estimates with customers and promote current service specials.
- Lead, manage, and train a team of technicians while aligning with the company's vision and core values.
- Supervise a team of up to ten employees.
- Oversee the inspection, diagnosis, and repair processes for a variety of vehicles, including domestic, European, and Asian models.
- Manage inventory levels and ensure the shop is well-organized and clean.
- Perform additional duties as assigned.
- Minimum of 2 years of experience in a managerial role within a service or retail environment.
- Strong general knowledge of automotive systems and repairs.
- Exceptional customer service skills and a positive disposition.
- Effective communication and leadership abilities.
- Proven team-building skills.
- Flexibility to work a retail schedule, including weekends and holidays.
- Possession of a valid driver's license.
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