Automotive Customer Service Specialist
2 weeks ago
Company: Christian Brothers Automotive
Position: Automotive Service Advisor
Overview:
As an Automotive Service Advisor at Christian Brothers Automotive, you will be the primary point of contact for customers seeking assistance with their vehicles. Your role is crucial in fostering strong relationships with our clientele, guiding them through the repair process, and ensuring their satisfaction throughout their experience.
Key Responsibilities- Welcome every customer with warmth and professionalism.
- Provide clear and understandable solutions for vehicle repairs.
- Efficiently manage the workflow within the service center.
- Promote our services while maintaining integrity and transparency.
- Uphold a positive and collaborative team environment.
- Communicate effectively with customers over the phone.
- Establish and nurture long-term relationships with customers.
- Coordinate and participate in customer service activities.
- Assist with customer transportation as required.
Essential Skills:
- Proven experience in customer service is highly desirable.
- Knowledge of the automotive industry is required.
- Valid driver's license with an acceptable driving record.
Preferred Qualifications:
- Familiarity with Windows-based software and automotive applications.
- Experience in automotive customer service and sales.
- ASE certification in service management or a related field.
- Associate's or bachelor's degree is a plus.
Christian Brothers Automotive has been dedicated to providing high-quality auto repair services since 1982, emphasizing transparency and integrity. Our facilities are equipped with advanced diagnostic tools and provide a supportive environment for our technicians. We are committed to maintaining confidentiality in accordance with EEO guidelines and are proud to be an Equal Opportunity Employer.
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