Automotive Service Consultant

2 weeks ago


Chicago, Illinois, United States Victory Automotive Group Full time
Skilled Automotive Service Consultant

The Automotive Service Consultant plays a crucial role in facilitating communication regarding service and repair tasks, acting as the intermediary between clients and technicians. This position serves as the primary contact for all automotive service inquiries, ensuring that customer concerns are clearly understood and that suitable services are provided. The ideal candidate should possess post-secondary education in automotive technology or equivalent experience, a minimum of one year in a dealership or large service facility, a clean driving record, and strong technical as well as customer service capabilities.

Key Responsibilities
  • Manage service appointment scheduling for clients, both in-person and via phone
  • Offer repair suggestions and oversee customer expectations
  • Guarantee thorough documentation and adherence to regulations
  • Implement safety protocols and procedures
  • Participate in team meetings and mandatory training sessions
  • Carry out additional assigned tasks as needed
Qualifications
  • Preferred post-secondary education in automotive technology or equivalent experience
  • Minimum of one year experience in a dealership or large service environment
  • Strong mechanical and electrical knowledge
  • Professional appearance and conduct
  • Valid driver's license with a clean driving record
  • Proficiency in computer and internet usage
Benefits
  • Competitive salary based on experience
  • Comprehensive medical benefits
  • Paid time off and holidays
  • Opportunities for professional growth and advancement
  • 401(k) plan with company matching

Victory Automotive Group is a family-owned enterprise with a commitment to delivering exceptional service and opportunities to employees, customers, and communities. We are an Equal Opportunity Employer dedicated to recruiting qualified candidates based on merit without discrimination.



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