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Customer Service Specialist

2 months ago

Chicago, Illinois, United States Victory Automotive Group Full time
Skilled Automotive Service Consultant

The Automotive Service Consultant plays a crucial role in facilitating communication regarding service and repair processes, acting as a bridge between clients and technicians. This position serves as the primary contact for all automotive service inquiries, ensuring that customer concerns are addressed and suitable services are provided. The ideal candidate should possess post-secondary automotive education or equivalent experience, a minimum of one year in a dealership or large service facility, a clean driving record, and strong technical and customer service abilities.

Key Responsibilities
  • Coordinate service appointments for clients both in-person and via phone
  • Offer repair suggestions and manage client expectations effectively
  • Ensure thorough documentation and adherence to industry regulations
  • Uphold safety standards and protocols
  • Participate in team meetings and mandatory training sessions
  • Execute other assigned tasks as needed
Qualifications
  • Preferred post-secondary automotive education or equivalent experience
  • Minimum one year of experience in a dealership or large service environment
  • Strong mechanical and electrical knowledge
  • Professional appearance and conduct
  • Valid driver's license with a clean driving record
  • Proficient in computer and internet usage
Compensation and Benefits
  • Competitive salary based on experience
  • Medical insurance options
  • Paid time off and holidays
  • Opportunities for professional growth and advancement
  • 401(k) plan with company matching

Victory Automotive Group is a family-owned organization with a commitment to delivering exceptional service and opportunities for employees, customers, and communities. We are an Equal Opportunity Employer dedicated to recruiting qualified candidates based on merit without discrimination.