Client Relations Coordinator

1 week ago

Bronx, New York, United States Legends International Full time

Customer Service Specialist

Job Category: Administration Requisition Number: CUSTO006083

Job Overview

As a vital member of our team, the Customer Service Specialist plays a crucial role in enhancing the overall experience for both employees and customers. This position involves a variety of responsibilities aimed at fostering a positive environment and ensuring satisfaction.

Key Responsibilities:

  1. Support the Customer Service Manager in organizing employee engagement activities, including customer service initiatives, newsletters, and team gatherings.
  2. Identify and address any issues or concerns that may arise, contributing to effective resolutions.
  3. Strive to maximize satisfaction levels for both employees and customers alike.
  4. Assist with the check-in and check-out processes as required.
  5. Exhibit exceptional interpersonal skills to engage positively with individuals.
  6. Build and maintain strong relationships through effective communication.
  7. Demonstrate attentiveness and patience in all interactions.
  8. Maintain a positive outlook in various situations.
  9. Utilize strong problem-solving abilities to address challenges effectively.

Qualifications:

  1. Applicants must be at least 18 years old.
  2. A minimum of 2 years of experience in customer service is required.
  3. A high school diploma or equivalent is necessary; some college education is preferred.
  4. Must possess a customer-centric attitude and the ability to engage with all levels of management.
  5. Dependability and punctuality are essential traits.
  6. A motivated individual with a cheerful and energetic demeanor is preferred.
  7. Ability to multitask in a dynamic team environment while also working independently.
  8. Excellent oral and written communication skills, along with strong attention to detail, are required.
  9. Flexibility to work during various events, including mornings, late nights, weekends, and holidays.
  10. Fluency in English is mandatory; bilingual skills are advantageous.
  11. Physical capability to walk for extended periods and lift items weighing up to 30 pounds.

Additional duties may be assigned as necessary. It is important to practice safe work habits and adhere to all safety policies and regulations, including completing company-wide safety training and any specific job-related safety training.

Legends International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Preferred Skills:

  • Foreign Language - Spanish: Some Knowledge
  • Content Writing: Some Knowledge
  • Communication: Intermediate
  • Customer Service: Advanced

Personal Attributes:

  • Dedication: Committed to tasks with loyalty and integrity.
  • Flexibility: Motivated to excel when given the autonomy to set personal goals.
  • Impact: Driven to succeed by contributing to the organization’s objectives.

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