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Client Relations Coordinator
2 months ago
Customer Service Specialist
Job Category: Administration Requisition Number: CUSTO006083
Job Overview
Key Responsibilities:
- Support the Customer Service Manager in facilitating employee interactions through various activities such as customer service games, newsletters, and team-building events.
- Identify and address customer service challenges and assist in their resolution.
- Enhance overall satisfaction for both employees and customers.
- Assist with the check-in and check-out processes as needed.
- Exhibit exceptional interpersonal skills to engage positively with individuals.
- Foster strong relationships through effective communication and problem-solving abilities.
- Demonstrate attentiveness and patience in all interactions.
- Maintain a positive outlook in diverse situations.
Qualifications:
- Applicants must be at least 18 years old.
- A minimum of 2 years of experience in customer service is required.
- A high school diploma or equivalent is necessary; some college education is preferred.
- Must possess a customer-oriented mindset and the ability to interact with various management levels.
- Dependability and punctuality are essential traits.
- Must be highly motivated with a cheerful and positive demeanor.
- Ability to multitask effectively in a dynamic team environment while also working independently.
- Strong oral and written communication skills with keen attention to detail.
- Flexibility to work during various events, including mornings, late nights, weekends, and holidays.
- Fluency in English is required; bilingual skills are advantageous.
- Physical capability to walk for extended periods and lift items weighing up to 30 pounds.
Additional Responsibilities:
Adhere to safe work practices and comply with all safety policies and regulations. Complete company-wide safety training and any additional job-specific safety training as required.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Preferred Skills:
- Foreign Language - Spanish: Some Knowledge
- Content Writing: Some Knowledge
- Communication: Intermediate
- Customer Service: Advanced
Attributes:
- Dedication: Committed to tasks with loyalty and integrity.
- Flexibility: Motivated to excel when given the freedom to set personal schedules and goals.
- Impactful Contribution: Driven to succeed by the opportunity to contribute to organizational success.
