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Client Engagement Coordinator

2 months ago

Bronx, New York, United States Vocational Instruction Project Community Services Full time

Job Summary:

Vocational Instruction Project Community Services is seeking a highly motivated and compassionate Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a critical role in providing concrete services to individuals with histories of medical, behavioral, and mental health needs.

Key Responsibilities:

  • Conduct in-person outreach to clients having difficulty maintaining adherence to treatment plans, including HIV care, mental health, medical, and substance abuse treatments.
  • Engage clients through outreach phone calls, letters, and follow-up visits to promote pro-social behaviors and support their recovery journey.
  • Accompany clients to appointments, provide transportation, and make home or agency-related visits as needed.
  • Facilitate groups, including wellness, recovery peer support, and other groups as directed by the supervisor.
  • Participate in outreach events to represent the agency and promote its services.
  • Maintain HIPAA compliance and confidentiality in all interactions with clients.
  • Attend all agency program staff meetings and trainings to stay up-to-date on best practices and agency policies.
  • Participate in special projects as assigned by the supervisor.

Requirements:

  • High School Diploma or equivalent.
  • NYC Department of Health AIDS Institute Peer Certification preferred. Be eligible to achieve certification within 2 months from hiring.
  • Prior experience working with the HIV/Mental Health/Medical/Substance Abuse population.
  • Excellent written and oral communication skills.
  • Ability to speak, read, and write the English language.
  • Bilingual English/Spanish a plus.

Salary: $40,000 - $42,000 per year.