Night Auditor and Front Desk Coordinator

6 days ago


Los Angeles, California, United States The Hoxton Full time
Job Description

The Hoxton, Downtown LA is a vibrant hotel located in a thriving neighborhood with a rich history. Our hotel offers 174 stylish rooms, a ground floor restaurant, and a rooftop pool with stunning views of the city.

Job Summary

We are seeking a highly organized and detail-oriented Night Auditor to join our team. As a Night Auditor, you will play a critical role in ensuring a seamless guest experience during their stay. Your responsibilities will include:

  • Conducting the nightly audit process to reconcile all daily transactions and prepare reports for management
  • Welcome guests upon arrival during late hours and assist with check-in/check-out procedures
  • Responding to guest inquiries, requests, and concerns promptly and professionally
  • Handling cash transactions, credit card processing, and maintaining a balanced cash drawer
  • Ensuring accuracy in guest billing and resolving any discrepancies
  • Collaborating with various departments to address guest needs and ensure satisfaction
  • Monitoring security cameras and reporting any suspicious activities
  • Maintaining cleanliness and organization at the front desk area
Requirements

To be successful in this role, you will need:

  • Previous experience in hotel management or guest services is advantageous
  • A strong understanding of hospitality operations and guest relations
  • The ability to communicate effectively with guests from diverse backgrounds
  • Proficiency in using phone systems and handling calls with professionalism
  • Bilingual or multilingual skills are a plus
  • Exceptional customer service skills with a focus on problem-solving
  • Attention to detail and accuracy in handling financial transactions and reports
  • Flexible availability to work night shifts, weekends, and holidays as needed
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about delivering exceptional service in a hotel setting, possess strong organizational skills, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.


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