Hotel Night Auditor

4 days ago


Los Angeles, California, United States Holiday Inn Express and Suites, Woodland Hills Full time
Job Summary

We are seeking a highly skilled Front Desk Agent/Night Auditor to join our team at Holiday Inn Express and Suites, Woodland Hills. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our patrons.

Key Responsibilities:

  • Guest Registration and Room Assignment: Register and assign rooms to guests in a timely and efficient manner, ensuring accuracy and attention to detail.
  • Reservation Management: Confirm phone and online reservations, and communicate with guests regarding their stay details.
  • Guest Service and Support: Respond to guest needs, requests, and complaints in a professional and courteous manner, providing solutions and alternatives when necessary.
  • Payment and Settlement: Collect payment from departing guests, and process transactions accurately and efficiently.
  • Record Keeping and Communication: Maintain accurate records of occupied rooms and guests, and communicate pertinent guest information to designated departments.

Requirements:

  • Previous Experience: Previous experience in customer service, front desk service, or other related fields is required.
  • Communication Skills: Excellent written and verbal communication skills are essential for building rapport with guests and effectively communicating with colleagues.
  • Organizational Skills: Strong organizational skills are necessary for managing multiple tasks and priorities in a fast-paced environment.


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