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Front Desk Representative
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at InterContinental Los Angeles. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities
- Check-in and check-out hotel guests in a timely and professional manner
- Process all payments according to established procedures
- Accurately process all cash and credit card transactions
- Issue, control, and release guest safe-deposit boxes
- Up-sell rooms to maximize hotel revenue
- Answer phones in a prompt and courteous manner
- Welcome guests in a friendly, prompt, and professional manner
- Register guests, issue room keys, and provide information on hotel services and room location
- Communicate any outstanding guest requests or issues to management
Requirements
- High School diploma or equivalent, plus one year front desk/guest service experience
- Some college preferred
- Must speak fluent English
- Other languages preferred
Working Conditions
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products, and computer equipment
- Use a keyboard to operate various property management and reservations systems
What We Offer
- A great salary and benefits package
- A uniform and great room discount
- Superb training and development opportunities
About IHG Hotels & Resorts
We are proud to be an equal opportunity employer and are committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
