Customer Service Representative

2 days ago


Ohio City, Ohio, United States Direct Interactions Full time
Job Title: Customer Service Specialist

Direct Interactions is seeking a highly skilled and compassionate Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to individuals seeking assistance with unemployment insurance claims.

Key Responsibilities:
  • Process and navigate unemployment insurance claims
  • Answer incoming calls and assist customers with complex issues
  • Research information in databases to resolve customer issues
  • Maintain composure in escalated situations
  • Operate accurately and efficiently in a fast-paced environment
Requirements:
  • Ohio residence preferred
  • Must be a self-starter
  • Must demonstrate a passion for providing outstanding service
  • Must maintain composure across a variety of customer and peer interactions
  • Experience working in a team environment
  • Routine demonstration of listening skills and attentiveness to customer needs
  • Excellent verbal communication skills
  • Ability to remain calm under pressure
  • Ability to show empathy for frustrated or anxious customers
  • Ability to pay attention to detail and multitask
  • Ability to use a computer quickly and accurately
Benefits:
  • Accrued paid time off (PTO)
  • Sick time
  • Health, medical, and dental plans available after 60 days of employment
Technical Requirements:
  • Desktop or laptop with Windows 10 or higher
  • US-based internet service provider
  • High-speed internet via hard-wired Ethernet connection
  • USB wired headset with noise-canceling microphone
  • Smartphone with required software for multifactor authentication
  • Operational webcam

Direct Interactions is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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