Customer Service Representative

2 days ago


Ohio City, Ohio, United States Workoo Technologies Full time
About the Job

As a Customer Service Representative at Workoo Technologies, you will be responsible for delivering exceptional customer experiences through proactive and timely support. Your primary goal will be to resolve customer complaints and issues efficiently, while also identifying opportunities to upsell and cross-sell our products and services.

Key Responsibilities
  • Manage customer accounts by recording and updating account information
  • Resolve customer complaints and issues through effective communication and problem-solving skills
  • Process customer adjustments and maintain accurate financial records
  • Recommend products and services to customers based on their needs and preferences
  • Prepare and analyze customer reports to identify trends and areas for improvement
  • Collaborate with the customer service team to achieve sales targets and improve customer satisfaction
Requirements
  • Proven customer support experience with a track record of over-achieving quota
  • Strong phone handling skills and active listening abilities
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
Preferred Qualifications
  • High school diploma or equivalent; college degree preferred
  • Customer service certification or training
  • Experience with sales and marketing principles
What We Offer

At Workoo Technologies, we offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.



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