Global Product Support Specialist

15 hours ago


Phoenix, Arizona, United States ASM Company Full time
Global Product Support Engineer

At ASM, we are seeking a talented Global Product Support Engineer to join our ALD team in Phoenix, AZ. This role requires ALD Equipment experience and involves system-level expertise in product support for new product development.

Key Responsibilities:
  • System level expert focused on product support for new product development.
  • Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
  • Provides guidance to engineering during the design phase of new products on key customer requirements and needs.
  • Owns first build and test of the new product in the development lab, working closely with engineering teams providing real-time feedback of issues and recommends solutions.
  • Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks.
  • Owns First in Fab (Alpha or Beta) customer shipments. Drives customer fab readiness (facilities set up), installation and start-up through production qualification.
  • Detailed Reporting of field issues for new products in the field.
  • Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
  • Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments.
Requirements:
  • Bachelor's Degree in engineering discipline.
  • 5+ years of related experience with ALD equipment.
  • Depending on the product development cycle, travel ranges from 25-50%.

At ASM, we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what makes us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.

So, if you are a talented and enthusiastic individual who is dedicated to improving people's lives and unlocking new potential, we encourage you to apply today To learn more about ASM, find us on LinkedIn, Facebook, Instagram, and YouTube.



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