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Global Product Support Specialist
2 months ago
ASM is a premier global provider of products, services, and materials for semiconductor manufacturing. With over fifty years of pioneering innovation, we are committed to advancing technology in the semiconductor industry. Our dedicated and skilled workforce is focused on delivering state-of-the-art solutions for the world's foremost semiconductor manufacturers. Each day, we strive to enhance the development of next-generation computer-chip technology, consistently staying ahead of emerging trends.
Our collaborative research and development approach enables us to push the boundaries of key semiconductor technologies and platforms, including ALD, epitaxy, PEALD, PECVD, and vertical furnaces. Recently, we have made significant strides into the rapidly growing market of silicon carbide epitaxy. Our innovations continuously contribute to making chips smaller, faster, and more efficient.
Position OverviewWe are seeking a skilled Global Product Support Specialist to join our ALD team. This role requires experience with ALD equipment.
Key Responsibilities- Act as a system-level expert focused on product support for new product initiatives.
- Collaborate with Hardware, Electrical, Controls, Process, and Software engineering teams to gain expertise on new products under development.
- Provide critical guidance to engineering during the design phase, addressing key customer requirements, including service tasks and manufacturability considerations.
- Lead the first build and testing of new products in the development lab, offering real-time feedback and solutions to engineering teams.
- Develop and document best practices for service, preventive, and corrective maintenance tasks.
- Oversee initial customer shipments and ensure readiness for production qualification.
- Document and report field issues related to new products.
- Manage customer issues during the Alpha build and testing phase, as well as during beta testing at customer locations.
- Create and maintain critical spare parts lists for new products, ensuring adequate initial stock levels for shipments.
A Bachelor's Degree in an engineering discipline is required, along with a minimum of 5 years of relevant experience with ALD equipment. Travel requirements may vary between 25-50%, depending on the product development cycle.
Our CommitmentAt ASM, we are dedicated to fostering an environment that supports our employees in developing their skills and achieving their best performance. We promote an inclusive and diverse culture that encourages trust and transparency. Our people are our greatest asset, and we value the unique perspectives that each individual brings to our team. By embracing diversity, we cultivate a culture of continuous exploration and innovation.
Join us in our mission to deliver exceptional products and services that make a meaningful impact on society.
