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IT Support Specialist
2 months ago
MWH Constructors is a global leader in the heavy civil construction of water and wastewater infrastructure, seeking a skilled IT Support Specialist to support our projects.
Key Responsibilities
- Troubleshoot and resolve IT issues via various channels, ensuring timely resolution against Service Level Agreements (SLAs).
- Collaborate with IT and business personnel to discuss the impact of incidents on products and services.
- Proactively learn and train other staff members on new product and service technologies.
- Administer EndPoint Manager, M365, and other technical systems, ensuring seamless operations.
- Manage hardware, email, and software licenses, as well as deploy and implement new technologies.
Requirements
- Four-year degree in technology, computer science, or related field; or equivalent combination of experience, skills, and training.
- Minimum 2 years' experience in IT support, business analyst, or system admin role.
- Proficient in MS Office Suite and Microsoft M365 Platform/Product Administration.
- Strong customer service skills and ability to prioritize and quickly resolve issues.
- Excellent analytical and problem-solving skills, with effective prioritization and project management.
- Experience with incident troubleshooting and escalation.
Benefits
- Group health & welfare benefits, including options for medical, dental, and vision.
- 100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program, and Health Advocate.
- Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity.
- Flexible Time Off Program (includes vacation and personal time).
- Paid Sick and Safe Leave.
- Paid Parental Leave Program.
- 10 Paid Holidays.
- 401(k) Plan (company matching contributions up to 4%).
- Employee Referral Program.
About MWH Constructors
MWH Constructors is a global project delivery company in heavy civil construction with a focus on water and wastewater treatment infrastructure. With the ultimate goal of delivering maximum value to clients and their local communities, MWH Constructors provides single-source, integrated design and construction services through a full range of project delivery methods. Incorporating industry-leading preconstruction and construction services, the Company's multi-disciplined team of engineering and construction professionals delivers a wide range of projects, including new facilities, infrastructure improvement and expansion, and capital construction services.
