Product Support Specialist

9 hours ago


Phoenix, Arizona, United States Quest Global Full time
Job Overview

Quest Global is seeking a highly skilled Product Support Engineer to join our team. As a Product Support Engineer, you will be responsible for providing technical support and guidance to customers who use our products. This role requires strong problem-solving and analytical skills, as well as excellent verbal and written communication skills.

Key Responsibilities:
  • Respond to customer inquiries and provide technical support for our products via phone, email, or chat
  • Diagnose and resolve complex technical issues related to our products with a high degree of independence
  • Collaborate with product management and engineering teams to identify and prioritize product improvements based on customer feedback and performance data
  • Provide technical guidance and training to junior support engineers and internal teams as needed
  • Develop and maintain technical documentation and knowledge base for our products
Qualifications:
  • Bachelor's degree in mechanical engineering, Quality Engineering, or a related field
  • 3-6 years of experience in product support or a related field
  • Strong problem-solving and analytical skills
  • Proficient with using Microsoft Office products
  • Excellent verbal and written communication skills
  • Ability to multitask and prioritize effectively in a fast-paced environment
About Quest Global

We are a global organization headquartered in Singapore, with 56 global delivery centers and 18,000+ employees. We bring deep industry knowledge and digital expertise to deliver E2E global product engineering services. Our multi-dimensional approach enables us to solve the most important and large-scale challenges across various industries.



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