Senior Global Product Support Specialist

11 hours ago


Phoenix, Arizona, United States ASM Company Full time
Global Product Support Engineer - EPI Team

At ASM, we're seeking a talented Global Product Support Engineer to join our EPI team in Phoenix, AZ. As a key member of our team, you'll play a critical role in ensuring the success of our EPI tools and providing exceptional support to our customers.

Key Responsibilities:
  • System level expert focused on product support for new product development.
  • Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
  • Provides guidance to engineering during the design phase of new products on key customer requirements and needs.
  • Owns first build and test of the new product in the development lab, working closely with engineering teams providing real-time feedback of issues and recommends solutions.
  • Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks.
  • Owns First in Fab (Alpha or Beta) customer shipments. Drives customer fab readiness (facilities set up), installation and start-up through production qualification.
  • Detailed Reporting of field issues for new products in the field.
  • Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
  • Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments.
Requirements:
  • Bachelor's Degree or MS degree in engineering discipline.
  • 5+ years of related experience with EPI tools.
  • Depending on the product development cycle, travel ranges from 25-50%.

At ASM, we're committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what makes us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.



  • Phoenix, Arizona, United States QuEST Global Full time

    Job Title: Senior Product Support SpecialistWe are seeking a highly skilled Senior Product Support Specialist to join our team at QuEST Global. As a key member of our product support team, you will be responsible for providing technical support and guidance to customers who use our products.Key Responsibilities:Respond to customer inquiries and provide...


  • Phoenix, Arizona, United States ASM Company Full time

    About ASM CompanyASM is a premier global provider of products, services, and materials for semiconductor manufacturing. With over fifty years of pioneering innovation, we are committed to advancing technology in the semiconductor industry. Our dedicated and skilled workforce is focused on delivering state-of-the-art solutions for the world's foremost...


  • Phoenix, Arizona, United States Quest Global Full time

    Job OverviewQuest Global is seeking a highly skilled Product Support Engineer to join our team. As a Product Support Engineer, you will be responsible for providing technical support and guidance to customers who use our products. This role requires strong problem-solving and analytical skills, as well as excellent verbal and written communication skills.Key...


  • Phoenix, Arizona, United States QuEST Global Full time

    Product Support Engineer Job DescriptionQuest Global is a leading engineering services firm that is at the forefront of innovation. We are seeking a Product Support Engineer to join our team.The Product Support Engineer will be responsible for providing technical support to customers who use our products. This individual will work closely with customers,...


  • Phoenix, Arizona, United States ASM Company Full time

    Global Product Support EngineerAt ASM, we are seeking a talented Global Product Support Engineer to join our ALD team in Phoenix, AZ. This role requires ALD Equipment experience and involves system-level expertise in product support for new product development.Key Responsibilities:System level expert focused on product support for new product...


  • Phoenix, Arizona, United States Insight Global Full time

    Position: Senior Cosmetic Formulation SpecialistLocation: Phoenix, AZ (Onsite, 5 days/week)Employment Type: Direct PlacementCompensation: $125kInsight Global is seeking a highly skilled Senior Cosmetic Formulation Specialist to contribute to a leading beauty and personal care organization in Phoenix, AZ. This role requires the candidate to be present in the...


  • Phoenix, Arizona, United States Insight Global Full time

    Customer Support Specialist III Job DescriptionWe are seeking a highly skilled Customer Support Specialist III to join our team at Insight Global. This individual will be responsible for providing exceptional customer support to our clients in the North Phoenix area.Key Responsibilities:Answering calls directly from the engineering team and gathering...


  • Phoenix, Arizona, United States RSM Global Full time

    About the RoleWe are seeking a highly skilled Senior Client Service Specialist to join our team at RSM Global. As a key member of our client service team, you will be responsible for delivering exceptional client experiences and driving business growth.Key ResponsibilitiesCollaborate with engagement teams to develop key milestones, schedules, and timelines,...


  • Phoenix, Arizona, United States QuEST Global Full time

    Job Title: Senior Lead EngineerQuest Global is a leading engineering services firm with a strong presence in the industry. We are seeking a highly skilled Senior Lead Engineer to join our team.The successful candidate will be responsible for leading the technical support function for our products, working closely with customers, product management, and...


  • Phoenix, Arizona, United States Insight Global Full time

    POSITION SUMMARY:The Customer Support Specialist will play a crucial role in assisting the Insight Global staffing team with the recruitment and interviewing of candidates for various positions.You will collaborate with a dedicated team focused on enhancing processes related to candidate sourcing, application evaluation, and process acceleration. Utilize...


  • Phoenix, Arizona, United States LiveRamp Full time

    Position Overview:LiveRamp stands at the forefront of data connectivity solutions. Our mission is to facilitate the secure and effective use of data, fostering innovation and empowering individuals to make a positive impact. Our platform enhances customer interactions by focusing on the genuine needs and concerns of users, ensuring a free and open Internet...


  • Phoenix, Arizona, United States Insight Global Full time

    POSITION SUMMARY:The Customer Support Specialist will play a vital role in assisting the Insight Global staffing team in identifying and interviewing potential candidates for various positions.You will collaborate with a dedicated team focused on enhancing processes related to candidate sourcing, application evaluation, and streamlining operations. Your...


  • Phoenix, Arizona, United States TSMC Full time

    Job SummaryWe are seeking a highly skilled and experienced Immigration Support Specialist to join our team at TSMC Arizona. The successful candidate will be responsible for providing immigration support to our global mobility team, ensuring compliance with applicable laws and regulations, and providing excellent customer service to our employees and...


  • Phoenix, Arizona, United States ME Global Inc. Full time

    WHO WE ARE . . .ME Global Inc., a division of ME Elecmetal, stands as a premier global provider of comprehensive wear product solutions across various sectors including mining, mineral processing, construction, and recycling. With over a century of experience, we are the trusted partner for mineral processors aiming to enhance their crushing and grinding...


  • Phoenix, Arizona, United States ASM Company Full time

    Product Support EngineerAt ASM, we're seeking a highly skilled Product Support Engineer to join our team. As a key member of our technical support team, you'll work closely with our customers to provide expert-level support for our products.Key Responsibilities:Collaborate with cross-functional teams to develop and implement product support...


  • Phoenix, Arizona, United States Abbott Laboratories company Full time

    About the RoleWe are seeking a highly skilled Senior Clinical Specialist to join our team in Phoenix, AZ. As a Senior Clinical Specialist, you will be responsible for promoting Vascular products through education, service, and training of customers in the hospital setting.Key ResponsibilitiesServe as the technical procedure and product expert in support of...


  • Phoenix, Arizona, United States DBM Global Inc Full time

    Job Title: Senior Risk ManagerDBM Global Inc. is seeking a highly skilled Senior Risk Manager to join our team. As a key member of our risk management department, you will be responsible for managing and mitigating risks associated with our business operations.Key Responsibilities:Manage day-to-day interaction between project participants, brokers, and...

  • Technical Specialist

    11 hours ago


    Phoenix, Arizona, United States Quest Global Full time

    Job OverviewWe are seeking a highly skilled Technical Specialist to join our team at Quest Global. As a Technical Specialist, you will play a critical role in migrating legacy customer documents and facilities to new customer standards and operating procedures.Key Responsibilities:Interface with Program Management, customers, and other key stakeholders to...


  • Phoenix, Arizona, United States Raytheon Full time

    About the RoleThis is an exciting opportunity to join the Raytheon team as a Senior Electrical Production Support Engineer. As a key member of our Airborne Effector Production Department, you will play a critical role in delivering affordable and innovative electrical products.Key ResponsibilitiesCollaborate with Operations, Supply Chain, Quality, and...


  • Phoenix, Arizona, United States Raytheon Full time

    About the RoleThis is an exciting opportunity to join the Raytheon team as a Senior Electrical Production Support Engineer. As a key member of our Airborne Effector Production Department, you will play a critical role in delivering affordable and innovative electrical products.Key ResponsibilitiesCollaborate with Operations, Supply Chain, Quality, and...