Information Systems Administrator

6 days ago


Montgomery, Alabama, United States Torch Technologies Full time
Job Description

Torch Technologies is seeking a highly motivated and experienced Information Systems Administrator to join our Agile Support Office team at Gunter Maxwell, AL. Our team is responsible for identifying and documenting the technical/operational baseline for all BES programs and standardizing and optimizing how BES programs establish and use technical environments and supporting infrastructures to assist program teams in delivering high-confidence programs.

Key Responsibilities:
  • Provide administrative support to the Agile Support Office, including analysis, procedural competency, and process improvement strategies.
  • Perform and assist with the operations and maintenance of the Atlassian Tool Suite, including Jira, Jira Service Desk, Confluence, and Bitbucket.
  • Assist with the expansion of BES Atlassian Tool Suite Services via Knowledge-Base Articles.
  • Perform primary day-to-day Atlassian Tool Help Desk Support for BES Atlassian Tools Suite via Jira Service Desk, including triaging tickets, routing and escalating tickets to appropriate organizations, and resolving tickets based on BES SLA and tracking resolution via metrics.
  • Responsible for Atlassian Tools Service Desk Notice to Airman (NOTAMs) of service interruptions or outages.
  • Perform Jira Application side System Administration, assist with Atlassian system security scans and testing required for secure operations, and assist in over-the-shoulder knowledge transfer of help desk services, Atlassian Tool Suite Administration, Jira System Administration, and back-end system security scans and testing.
  • Perform application and plug-in updates, perform server reboots, and monitor license usage.
Requirements:
  • Experience importing/exporting databases and data migration/conversion.
  • Experience maintaining Atlassian and CI/CD tools: Jira, Jira Service Desk, Confluence, Bitbucket, Artifactory, Jenkins, Maven, MS Build, Gradle, SonarQube, Checkmarx, or equivalent.
  • Experience with scripting (Python, Script Runner, SIL).
  • Experience with Agile methodologies and tools, e.g. Kanban.
Desired Qualifications:
  • CompTIA Security+
  • Experience in the AWS and/or Azure GovCloud (specifically Cloud One).
  • Must be a U.S. Citizen and an active Secret Clearance must be maintained.
  • Bachelor's or master's Degree in a related field and at least three years of experience in the respective technical/professional discipline being performed, three of which must be in the DoD.
  • OR, seven years of directly related experience with proper certifications five of which must be in the DoD.
Benefits:

Torch Technologies is proud to offer a stable and professional work environment, a competitive salary, and an excellent, comprehensive benefit package including: ESOP participation, 401(k) match and safe-harbor contribution, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, Health Saving Accounts and Health Reimbursement Accounts, EAP, education assistance, paid time off, and holidays.



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