Customer Implementation Manager
7 days ago
MealSuite, a leading SaaS organization, is seeking a highly skilled Customer Implementation Manager to drive optimized business outcomes for our customers. As a key member of our Implementation team, you will be responsible for developing and implementing best practices to ensure seamless project delivery.
Key Responsibilities- Support and coach a pod of Implementation Specialists to ensure they have the necessary skills and knowledge to deliver high-quality projects.
- Act as the first point of escalation for implementation projects, providing timely and effective solutions to customer needs.
- Monitor key performance indicators (KPIs) to ensure our measures of success are met and assist with evolving KPIs as the business requires.
- Collaborate with the Implementation team to ensure all process documentation is up to date and projects are moved to the appropriate phases in a timely manner.
- Develop and deliver training sessions to Implementation Specialists and customers to ensure they have the necessary skills and knowledge to use our products effectively.
- 2+ years of hands-on experience with customer implementation within a SaaS environment.
- Experience delivering training on complex products and ability to adapt training style to accommodate different learning preferences.
- Proficiency in Microsoft Office Suite or related software.
- Excellent written and verbal communication skills, with the ability to work effectively in a fast-paced environment.
- Ability to travel up to 2 days a week, with a valid passport and no travel restrictions that limit ability to cross borders.
As a Customer Implementation Manager at MealSuite, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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