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Customer Implementation Team Lead

2 months ago

Dallas, Texas, United States MealSuite Full time
About the Role

MealSuite is seeking a highly skilled and experienced Customer Implementation Team Lead to join our team. As a key member of our Implementation team, you will be responsible for developing and implementing best practices to drive optimized business outcomes for our customers throughout the implementation project.

Key Responsibilities
  • Implementation Project Management: Oversee the implementation project from start to finish, ensuring timely and successful delivery of projects to our customers.
  • Team Leadership: Lead a team of Implementation Specialists, providing guidance, coaching, and support to ensure they have the necessary skills and knowledge to deliver high-quality results.
  • Customer Success: Work closely with customers to understand their needs and develop tailored solutions to meet their business objectives.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance the overall customer experience.
  • Reporting and Analytics: Develop and maintain reports to track key performance indicators (KPIs) and provide insights to stakeholders.
Requirements
  • 2+ years of experience in customer implementation within a SaaS environment.
  • Experience delivering training on complex products.
  • Proficiency in Microsoft Office Suite or related software.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.
  • The chance to work with a cutting-edge technology company that is making a real impact in the foodservice industry.