Customer Engagement Specialist
1 week ago
POSITION SUMMARY:
The Retail Sales Consultant is responsible for various sales and customer service activities aimed at assisting customers in making informed purchasing decisions regarding boats and ATVs.
ESSENTIAL FUNCTIONS:
- Demonstrates a strong commitment to exceptional customer service, ensuring a pleasant and productive shopping experience for all patrons.
- Greets all customers entering the department in a friendly and timely manner.
- Engages with potential customers to assess their boating and ATV requirements.
- Provides necessary information to enable customers to make informed purchasing choices.
- Stays updated on product knowledge through available resources, including brochures, online information, and training sessions.
- Maintains awareness of promotional items, current pricing, and special offers.
- Adheres to all selling skills training and directives.
- Collaborates with the Service Department to ensure seamless delivery to customers.
- Ensures confidentiality of all sensitive and personal information.
- Prepares the showroom each morning, ensuring proper signage and cleanliness of products to meet established presentation standards.
- Generates and manages leads and prospects using the provided Customer Relationship Management (CRM) tool, documenting follow-up activities and daily tasks.
- Participates in special events such as trade shows and promotional events, completing all necessary paperwork accurately.
- Aims to meet and exceed individual monthly sales targets based on various factors including employment status and historical sales performance.
- Maintains a clean and professional workspace, adhering to all company policies and procedures.
- Performs other duties as assigned.
- High School education or equivalent experience.
- Ability to calculate figures such as discounts and percentages.
- Ability to communicate in a friendly and professional manner with customers and colleagues.
- Ability to establish and maintain effective working relationships with management, coworkers, and customers.
- Ability to operate computer systems and Point of Sale register systems.
- N/A
- Able to lift up to 50 pounds.
- Stands for extended periods.
- Performs tasks and duties under general supervision, utilizing established procedures and innovative thinking. Occasionally exercises independent judgment to resolve issues and makes recommendations regarding work procedures and practices.
Enjoy discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
- Dental
- Vision
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Bass Pro Cares Fund
- And more
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under applicable laws.
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