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Client Experience Specialist

2 months ago

Rogers, Minnesota, United States Abraham Technical Services Inc Full time

About Abraham Technical Services Inc.

We are seeking a highly skilled and detail-oriented individual to join our Client Experience Team as a Client Experience Specialist. This role is responsible for providing exceptional customer service and support to our clients through efficient order processing, timely order management, and responsive communication.

Key Responsibilities:

  • Customer Experience: Provide a high level of customer satisfaction through prompt and effective resolution of customer inquiries and issues.
  • Order Management: Process and manage customer orders in a timely and accurate manner, ensuring seamless delivery of products and services.
  • Procurement: Source and procure products and services from suppliers, ensuring compliance with company policies and procedures.
  • Sales Support: Provide sales support to internal departments, including Supply Chain, Warehouse, and Professional Services, to ensure effective delivery of products and services to clients.
  • Team Collaboration: Work collaboratively with the Client Experience and Account Manager teams to achieve business objectives and improve revenue metrics.

Requirements:

  • Education: High school degree or equivalent required; college degree beneficial.
  • Experience: 2+ years' experience in a Business-to-Business Client-facing role, with a focus on order management or procurement.
  • Skills: Excellent verbal and written communication skills, explosive responsiveness, attention to detail, proficiency in Microsoft Business Solutions and Microsoft Office Suite, and ability to recommend process improvements.