Senior IT Application Support Specialist
1 week ago
We are seeking a highly skilled Senior IT Application Support Specialist to join our team at LabCorp. As a key member of our IT department, you will be responsible for providing technical support and expertise for our Descartes application.
Key Responsibilities- Provide functional and technical support for Descartes Route Planner, Transportation Manager, and Report Analytics
- Act as application SME and work directly with business to provide application support, offer technical advice and guidance, and collaborate with vendors to deliver future enhancements
- Work directly with Descartes support and integration teams to resolve technical issues
- Act as 1st responder for severity 1 issues by gathering support teams, resolving critical incidents, performing root cause analysis, and providing ongoing communication
- Participate in requirements gathering and analysis
- Coordinate with cross-functional teams to implement Descartes and integration enhancements
- Bachelor's degree in technology or related field
- 2+ years of experience with supporting transportation applications, specifically Descartes or Roadnet
- Experience supporting logistics and transportation
- Demonstrated experience in the implementation, integration and maintenance of COTS
- Strong background in problem solving, troubleshooting and attention to detail
We offer a comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off (PTO) or flexible time off (FTO), commissions, and company bonus where applicable.
LabCorp is proud to be an Equal Opportunity Employer. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
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