Sales Floor Department Supervisor Hardware-Tools

4 weeks ago


Troy, Ohio, United States Lowe's Full time
Job Summary

As a Sales Floor Department Supervisor at Lowe's, you will be responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.

Key Responsibilities
  • Provide resources and tools to support associates in delivering quality customer service.
  • Assist with down stocking and area recovery, and provide input into merchandising decisions.
  • Monitor the use of store power equipment and coach employees on safe behaviors and lifting techniques.
  • Lead and enable a team of associates to deliver the best possible customer experience.
  • Coach and train associates, delegate tasks, and follow-up on daily performance.
  • Manage performance, ensure adequate department coverage, and communicate with leaders to identify approaches and behaviors that meet sales and service objectives.
Requirements
  • High School Diploma or equivalent and 3 years of experience in a retail environment, or 5 years of experience in a retail environment.
  • 1 year of experience in customer service.
  • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
  • Experience providing direction or supervision to teams, and supporting or participating in the process of training, mentoring, and developing associates.
  • Experience working cross-functionally and using Microsoft Office Suite.
  • Ability to obtain sales-related licensure or registration as may be required by law.
Preferred Qualifications
  • 3 years of retail customer service experience.
  • 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
  • Experience in a leadership role with direct report responsibility.
  • Experience working in the home improvement retail sector.
  • Experience working in a fast-paced, dynamic retail environment.
  • Experience in key carrying role with manager-on-duty responsibilities.
  • Experience using store computer systems.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, or medical condition.



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