Customer Service Team Lead
3 weeks ago
Hobart Service, an Illinois Tool Works Company, is a trusted source for Commercial Food Equipment Service Solutions.
Our employees are dedicated to providing exceptional customer service, giving back to the communities where they live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared Risk.
This position is responsible for leading a team of non-exempt employees to provide exceptional customer service by responding to customer questions, complaints, inquiries, and orders for the organization's products and/or services.
Key responsibilities include:
- Efficiently and effectively managing large numbers of incoming communications and customer requests (quotes, order entry, tracking, returns) while delivering exceptional customer experience.
- Managing order entry and group emails to ensure timely order entry and issue resolution through professional phone skills, emails, and team involvement.
- Training, assisting, and leading other assigned Customer Care Representatives with all aspects of customer service when needed.
- Responsible for application and day-to-day organizational policies and procedures.
- Identifying and facilitating process simplification to drive improved customer service in cooperation with Customer Care Supervisor/Manager.
- Identifying and directing training needed by the team based on analysis of issues and inquiries.
- May make hiring decisions and conduct performance appraisals.
Requirements include:
- Associates Degree preferred or high school diploma/GED with equitable years of customer service experience.
- 4 years of customer service experience.
- Customer Service - highly professional demeanor with excellent telephone skills and etiquette.
- Knowledge of distribution and supply chain operations is preferred.
- Demonstrates basic mechanical aptitude and ability to read parts manuals.
- Ability to comprehend specifications provided within orders and translate them to the desired parts per Purchase orders.
- Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
-
Customer Service Team Lead
4 weeks ago
Troy, Ohio, United States ITW Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Hobart Service. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and providing exceptional customer service to our clients.Key ResponsibilitiesLead a team of customer service...
-
Customer Service Team Lead
3 weeks ago
Troy, Ohio, United States ITW Full timeJob Description:This position is responsible for leading a team of non-exempt employees to provide exceptional customer service by responding to customer questions, complaints, inquiries, and orders for the organization's products and/or services. The ideal candidate will have strong problem-solving skills and the ability to be accurate.Key...
-
Customer Service Team Lead
3 weeks ago
Troy, Ohio, United States ITW Full timeJob SummaryThis position is responsible for leading a team of customer service representatives to provide exceptional service to customers. The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesManage large volumes of customer communications and...
-
Customer Service Representative
4 weeks ago
Troy, Ohio, United States Hobart Service Full timeJob Title: Customer Care Support Specialist IIHobart Service, an Illinois Tool Works Company, is seeking a highly skilled Customer Care Support Specialist II to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service to our valued customers.Job SummaryThis is a critical role that requires strong...
-
Customer Service Representative
3 weeks ago
Troy, Ohio, United States Hobart Service Full timeJob Title: Customer Care Support SpecialistAt Hobart Service, we are seeking a highly skilled and dedicated Customer Care Support Specialist to join our team. As a key member of our customer service team, you will be responsible for ensuring timely and accurate execution of programs, repairs, and pricing for key account customers.Key Responsibilities:Work...
-
Customer Service Representative I
4 weeks ago
Troy, Ohio, United States Hobart Service Full timeJob DescriptionHobart Service, an Illinois Tool Works Company, is a trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, giving back to the communities where they live and work, and...
-
Customer Service Ambassador
4 weeks ago
Troy, Ohio, United States Family Dollar Full timeCustomer Service Representative Job SummaryFamily Dollar is seeking a Customer Service Representative to provide exceptional service to customers. As a key member of our team, you will be responsible for creating a positive shopping experience for our customers.Key Responsibilities:Provide exceptional customer service, responding to customer inquiries and...
-
Customer Service Representative
4 weeks ago
Troy, Ohio, United States Fresh Encounter Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Fresh Encounter. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals.Key ResponsibilitiesCustomer Service: Greet...
-
Customer Service Ambassador
4 weeks ago
Troy, Ohio, United States Family Dollar Full timeCustomer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers. Your key responsibilities will include greeting customers, assisting with merchandise selection, and completing cash register transactions with...
-
Customer Service Representative
4 weeks ago
Troy, Ohio, United States Kelly Services, Inc. Full timeUnlock Your PotentialWe at Kelly Services, Inc. are committed to helping you grow and evolve in your career. As a Dealer Analyst (Customer Service Representative), you will have the opportunity to work with a premier auto manufacturer in Troy, OH, and contribute to the success of our team.About the RoleWe are seeking a highly motivated and customer-focused...
-
Customer Service Representative
4 weeks ago
Troy, Ohio, United States Domino's Pizza LLC Full timeJob SummaryAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers. Your duties will include answering phones, handling customer relations, labeling boxes, cutting and boxing products coming...
-
Customer Service Associate
1 week ago
Troy, Ohio, United States ITW Full timeJob SummaryAs a Customer Service Representative with Hobart Service, an Illinois Tool Works Company, you will play a critical role in providing exceptional customer service and support to our internal and external customers. This is a dynamic and challenging position that requires a unique blend of technical knowledge, problem-solving skills, and...
-
Customer Service Representative
3 weeks ago
Troy, Ohio, United States Kelly Services, Inc. Full timeGrow with UsWe at Kelly Services, Inc. are seeking a skilled Dealer Service Expert to join our team at a premier auto manufacturer in Troy, OH. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleProvide top-notch customer service and support to our clientsWork closely with...
-
Customer Service Representative
4 weeks ago
Troy, Ohio, United States ITW Full timeJob SummaryThis role is responsible for providing exceptional customer service and support to internal and external customers. The ideal candidate will possess excellent communication skills, a strong ability to problem-solve, and a commitment to delivering high-quality service.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely...
-
Customer Service Representative
3 weeks ago
Troy, Ohio, United States Premier Rental Purchase of DaytonTroy Full timeJob SummaryPremier Rental Purchase of Dayton/Troy is seeking a highly organized and customer-focused Delivery Driver to join our team. As a Delivery Driver, you will be responsible for pick-ups and deliveries of merchandise in an efficient and safe manner to ensure customer satisfaction.Key ResponsibilitiesPick up and deliver merchandise in a timely and...
-
Customer Service Representative
3 weeks ago
Troy, Ohio, United States ITW Full timeHobart Service, an Illinois Tool Works Company, is a trusted source for Commercial Food Equipment Service Solutions with over 125 years of experience.We are dedicated to providing the best customer service, giving back to the communities where our employees live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared...
-
Customer Service Representative
4 weeks ago
Troy, Ohio, United States ITW Full timeJob SummaryITW is seeking a highly organized and detail-oriented Customer Service Representative to provide inside sales support for internal and external customers. The successful candidate will have direct contact with all levels of responsibility, including owners and executives of major businesses.The ideal candidate will possess excellent communication...
-
Customer Service Representative
4 weeks ago
Troy, Ohio, United States ITW Full timeJob SummaryITW is seeking a highly organized and detail-oriented Customer Service Representative to provide inside sales support for internal and external customers. The successful candidate will have direct contact with all levels of responsibility, including owners and executives of major businesses. This role requires a proactive individual with excellent...
-
Customer Service Representative I
3 weeks ago
Troy, Ohio, United States ITW Full timeJob DescriptionAt Hobart Service, an Illinois Tool Works Company, we are seeking a highly skilled Customer Service Representative I to join our team. As a key member of our Service Support Team, you will be responsible for providing exceptional customer service to both internal and external customers.Key Responsibilities:Respond to customer inquiries and...
-
Troy, Ohio, United States AVI Foodsystems Full timeAt AVI Foodsystems, we are seeking a highly motivated and enthusiastic team member to fill the role of Cashier, 2nd Shift, Part-time in our Troy, OH location. As a leading food service company, we pride ourselves on providing exceptional customer experiences and delivering high-quality products.We are looking for an individual who can accurately process cash...