Store Operations Manager

4 days ago


East Troy, Wisconsin, United States Martin's Hardware & Pet Full time
Job Overview

Martin's Hardware & Pet is seeking a highly motivated and customer-focused Assistant Manager to join our team. As a key member of our leadership team, you will be responsible for providing exceptional customer service, leading a high-performing sales team, and contributing to the overall success of our business.

Key Responsibilities
  • Provide outstanding customer service by assisting customers, answering their questions, and suggesting add-on sales to complete their project.
  • Assist the store manager in opening and closing the store, including taking regular inventory of stock and responding to customer complaints.
  • Foster teamwork among the staff, encouraging them to meet high standards of customer service and contribute to the overall success of the business.
  • Assist in merchandising the store, including setting planograms, endcaps, power aisle displays, and other merchandising initiatives.
  • Help maintain signage, including putting up and taking down promotional signage.
  • Participate in ordering inventory and pricing, and train and monitor training of sales associates and cashiers.
  • Be able to suggest and initiate change to improve business processes and operations.
Requirements
  • Ability to supervise other employees and understand the fundamentals of leadership.
  • Able to work a flexible schedule, including weekends and holidays.
  • Outstanding customer service skills and a professional attitude.
  • A working knowledge of the products contained in the store with a willingness to continue to learn.
  • Organized, self-starter who is able to think independently and solve problems.
  • Ability to learn how to operate the store's point-of-sale system and other computer skills.
  • Knowledge of effective sales methods and techniques.
  • Ability to lift up to 80 lbs.
Goals
  • Continually expand knowledge of all departments in the store.
  • Expand leadership and management skills.
  • Expand knowledge of retail operations, including inventory management and pricing strategies.

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