Customer Service Representative I

3 weeks ago


Troy, Ohio, United States ITW Full time
Job Description

At Hobart Service, an Illinois Tool Works Company, we are seeking a highly skilled Customer Service Representative I to join our team. As a key member of our Service Support Team, you will be responsible for providing exceptional customer service to both internal and external customers.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide 24-hour-a-day, 7-day-a-week support to field offices, including logging calls and paging on-call technicians.
  • Make periodic calls to existing customers to determine satisfaction with our products and services.
  • Coordinate problem resolution with appropriate departments and inform customers of standard procedures or resolution of problems.

Requirements:

  • High school diploma or GED and vocational training in office administration.
  • 2 years of experience in the customer support and service industry.
  • Ability to work in a team environment and adapt to changing circumstances.
  • Strong communication and interpersonal skills.

Why Work for Us?

  • Competitive pay and benefits package.
  • Opportunities for career growth and development.
  • A safe and healthy work environment.

Hobart Service is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a healthy and safe environment for all employees and maintaining a drug-free workplace.



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