Customer Service Representative I

20 hours ago

Troy, Ohio, United States Hobart Service Full time
Job Description

Hobart Service, an Illinois Tool Works Company, is a trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, giving back to the communities where they live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared Risk.

Job Summary

This position is responsible for contact with both internal and external customers where improper handling will have a marked effect on operating results. The ideal candidate will be able to work with other Service Support Team Members and provide 24-hour-a-day, 7-day-a-week support to field offices.

Key Responsibilities
  • Answer calls from incoming customers and dispense call information to the appropriate Branch or Service Contractor.
  • Utilize the current system to properly log and page service calls.
  • Distribute electronic calls as needed.
  • Follow current procedures to ensure consistency and accuracy across the department while continually looking at process improvements and simplifications.
  • Identify service offices and/or personnel where intervention may be needed to improve processes.
  • Understand 3rd Party Companies being utilized by our key accounts to oversee proper procedures being followed regarding service calls.
  • Coordinate field notification, tracking, and payment of SPIFF programs.
  • Track Office Information Screen/SMS Scheduler updates, print, and follow up as necessary.
  • Train and assist in the development of new hires.
  • Handle other projects as required.
Requirements
  • Proficient with Microsoft Office Products including Outlook, Word, and Excel.
  • Ability to adapt to changing circumstances, remain calm in stressful situations, and adjust plans to meet changing needs.
  • Flexible scheduling, work any combination of 1st, 2nd, and 3rd shifts, including weekend shifts and holidays.
  • Ability to continuously learn and grow from successes and mistakes, be attentive to details and accuracy, and be goal-oriented.
  • Demonstrate an understanding of working in a team environment and exhibit the ability to turn team diversity into an advantage.
  • Ability to see underlying concepts and patterns in complex situations to develop solutions that effectively address underlying problems/root causes.
  • Recognize changing customer needs and determine process/procedure updates and/or requirements.
  • Work with IT regarding customer needs when appropriate.
  • Ability to communicate effectively verbally and in writing.
  • Requires strong interpersonal skills and the ability to build trust and rapport with the field service team and third-party servicers as well as both Key and non-Key Accounts.
  • Ability to develop positive working relationships with others at all levels and demonstrate respect to people at all levels.
  • Ability to handle internal and external customers politely and efficiently, follow procedures to solve problems, understand company products and services, and maintain a pleasant and professional image.

Education and Work Experience

  • High school diploma or GED and vocational training in office administration.
  • 2 years experience in the customer support and service industry.

Desired Education/Experience

  • Associates degree in business administration.
  • Bilingual.
  • Field service experience is a plus.

  • Customer Service Representative

    3 weeks ago

    Troy, Ohio, United States Hobart Service Full time

    Job Title: Customer Service RepresentativeHobart Service, an Illinois Tool Works Company, is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both internal and external customers, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    2 weeks ago

    Troy, Ohio, United States Hobart Service Full time

    Job SummaryHobart Service is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued customers.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries via phone, email, and other...

  • Customer Service Representative

    3 days ago

    Troy, Ohio, United States Hobart Service Full time

    Job Title: Customer Care Support Specialist IIHobart Service, an Illinois Tool Works Company, is seeking a highly skilled Customer Care Support Specialist II to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service to our valued customers.Job SummaryThis is a critical role that requires strong...

  • Customer Service Representative

    3 weeks ago

    Troy, Ohio, United States Hobart Service Full time

    Job Title: Customer Care Support SpecialistAt Hobart Service, we are seeking a highly skilled and dedicated Customer Care Support Specialist to join our team. As a key member of our organization, you will play a vital role in ensuring timely and accurate execution of programs, repairs, and pricing for our key account customers.Key...

  • Customer Service Representative

    3 weeks ago

    Troy, Ohio, United States ITW Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at ITW Food Equipment Group. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key...

  • Customer Service Representative

    3 weeks ago

    Troy, Ohio, United States Kelly Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at a premier auto manufacturer in Troy, OH.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to dealerships and customers, resolving issues, and ensuring...

  • Customer Service Representative

    1 day ago

    Troy, Ohio, United States Domino's Pizza LLC Full time

    Job SummaryAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers. Your duties will include answering phones, handling customer relations, labeling boxes, cutting and boxing products coming...

  • Customer Service Representative

    2 hours ago

    Troy, Ohio, United States Kelly Services, Inc. Full time

    Unlock Your PotentialWe at Kelly Services, Inc. are committed to helping you grow and evolve in your career. As a Dealer Analyst (Customer Service Representative), you will have the opportunity to work with a premier auto manufacturer in Troy, OH, and contribute to the success of our team.About the RoleWe are seeking a highly motivated and customer-focused...

  • Customer Service Representative

    4 days ago

    Troy, Ohio, United States ITW Full time

    About the RoleWe are seeking a highly organized and proactive Customer Service Representative to join our team at ITW. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key ResponsibilitiesProvide timely and effective support to customers through...

  • Customer Service Representative

    23 hours ago

    Troy, Ohio, United States Fresh Encounter Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Fresh Encounter. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals.Key ResponsibilitiesCustomer Service: Greet...

  • Customer Service Team Lead

    4 weeks ago

    Troy, Ohio, United States Hobart Service Full time

    Job DescriptionHobart Service, an Illinois Tool Works Company, is a leading provider of commercial food equipment service solutions with over 125 years of experience. Our team of 1,800 associates nationwide serves as valued partners to our customers, delivering exceptional customer service and demonstrating the ITW values of Integrity, Simplicity, Trust,...

  • Customer Service Representative

    4 days ago

    Troy, Ohio, United States ITW Full time

    Job DescriptionHobart Service, an Illinois Tool Works Company, is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Service Support Team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key Responsibilities:Provide 24/7...

  • Customer Service Representative

    4 weeks ago

    Troy, Ohio, United States Domino's Franchise Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Domino's Pizza team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesAnswering phone calls and responding to...

  • Customer Service Representative

    3 weeks ago

    Troy, Ohio, United States Domino's Pizza LLC Full time

    Job DescriptionAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Answering customer calls and responding to inquiries in a...

  • Customer Service Representative

    3 weeks ago

    Troy, Ohio, United States Clopay Full time

    Clopay Building Products: A Leader in Residential Garage Door ManufacturingWe are seeking a highly skilled and motivated Customer Support Representative to join our team at our Troy, Ohio manufacturing facility. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences and driving business...

  • Customer Service Representative

    1 month ago

    Troy, Ohio, United States ITW Full time

    Job SummaryThis position is responsible for providing exceptional customer service and support to internal and external customers. The ideal candidate will be able to work effectively in a team environment, adapt to changing circumstances, and provide solutions to complex problems.Key ResponsibilitiesAnswer customer calls and provide information to the...

  • Customer Service Representative

    4 days ago

    Troy, Ohio, United States Chick-fil-A Full time

    About UsAt Chick-fil-A, we're passionate about serving our guests with a smile and providing a welcoming environment for our team members. We're looking for individuals who share our values and are eager to learn and grow with our team.Job DescriptionWe're seeking a motivated and friendly individual to join our team as a Customer Service Representative. As a...

  • Customer Service Representative

    3 days ago

    Troy, Ohio, United States ITW Full time

    Job SummaryThis role is responsible for providing exceptional customer service and support to internal and external customers. The ideal candidate will possess excellent communication skills, a strong ability to problem-solve, and a commitment to delivering high-quality service.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    3 weeks ago

    Troy, Ohio, United States ITW Full time

    Job SummaryThis role is responsible for providing exceptional customer service and support to internal and external customers. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to problem-solve and resolve issues in a timely manner.Key ResponsibilitiesAnswer and respond to...

  • Customer Service Representative

    1 month ago

    Troy, Ohio, United States ITW Full time

    Job SummaryThis role is responsible for providing exceptional customer service and support to internal and external customers. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...