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Automotive Customer Service Specialist
2 months ago
Are you passionate about delivering exceptional customer service in the automotive sector? If so, AAA Mid Atlantic has an exciting opportunity for you.
As an Automotive Customer Service Specialist at AAA, you will play a pivotal role in ensuring our customers receive outstanding service. You will effectively manage their vehicle service requirements while collaborating closely with our talented technicians. Your strong communication abilities, keen attention to detail, and automotive expertise will position you as a trusted advisor, guiding customers through the repair journey and ensuring their complete satisfaction.
Key Responsibilities:
- Welcome customers warmly, manage phone inquiries, and schedule appointments efficiently.
- Discuss repairs and services with customers to ensure they fully understand the work being performed.
- Communicate any changes to the initial cost or time estimates promptly, ensuring transparency.
- Distribute tasks to shop technicians while overseeing the progress and quality of each job.
- Coordinate repairs and payments for vehicles under extended warranty programs.
- Arrange for towing or alternative transportation as necessary, adhering to company standards.
- Monitor vehicle inspection dates and notify customers of upcoming service needs.
What You Will Need:
- A High School Diploma or equivalent.
- Previous experience in the automotive field is preferred, or a minimum of three years in a fast-paced environment with a strong record in sales and customer satisfaction.
- Solid understanding of automotive technology and the ability to convey this information effectively.
- ASE Service Advisor Certification is advantageous but not mandatory.
- A valid Driver's License.
- Ability to complete required pre-employment screenings.
- Authorization to work in the USA.
Why Join AAA Mid Atlantic?
At AAA, we value your success as much as our own. We offer:
- Competitive hourly pay with opportunities for performance-based bonuses.
- Comprehensive health benefits, including medical, dental, and vision insurance.
- Generous Paid Time Off and paid holidays.
- A 401(k) plan with company matching contributions.
- Tuition reimbursement to support your professional development.
- A collaborative work environment with state-of-the-art equipment.
Commitment to Diversity: AAA Mid Atlantic is an equal opportunity employer. We are dedicated to fostering a diverse and inclusive workplace where all team members feel valued and respected.
Job Category: Automotive Services
