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Bilingual Customer Support Specialist in Healthcare
2 months ago
CS Ltd is seeking a dedicated full-time Bilingual/Spanish-speaking Customer Support Specialist to assist patients in managing their medical balances, enabling them to focus on their recovery. If you have a background in healthcare billing and finance and are looking for a role where you can genuinely **make a difference**, we encourage you to consider this opportunity. Customer Support Specialists receive a competitive salary starting at $12-$13/hour along with a comprehensive benefits package. These benefits include **paid time off, holiday pay, company-sponsored life insurance, a 401k plan, health coverage, vision, and dental plans**. Additionally, we offer **flexible working hours**, various chances to **engage in and support community initiatives**, and **monthly employee activities and recognition**.
ABOUT CS LTD
Founded with a commitment to excellence, CS Ltd provides tailored Extended Business Office (EBO) Solutions and a complete suite of Bad Debt Recovery and Account Resolution services nationwide. We strive to allocate the best resources, equipping our skilled professionals with effective tools to achieve optimal results for our clients.
Feedback from CS Ltd employees:
"What I appreciate most about working at CS Ltd, aside from the wonderful team I collaborate with, is the opportunity to help others overcome their personal and financial challenges." - Alicia R.
At CS Ltd, we consider our employees to be our greatest asset. Our success as a company is attributed to our ability to attract, recruit, and maintain a positive and efficient workforce. A satisfied employee is a productive employee, and the benefits we provide reflect our appreciation for them. We also organize **numerous activities to show our gratitude for employees** and offer **a referral incentive program**. Our employees have recognized us as one of the **Top Call Centers to Work For** in recent years.
A DAY IN THE LIFE OF A HEALTHCARE CUSTOMER SUPPORT SPECIALIST
As a Healthcare Customer Support Specialist, you are the cornerstone of our organization and the first point of contact for our patients. This is why **we equip our Customer Support Specialists with the necessary training** to guide patients through the billing process and assist them in resolving their outstanding balances. Through phone interactions, you actively listen to patients and help them settle their medical debts by negotiating and processing payments.
Your empathetic nature and ability to resolve issues promptly while maintaining a positive demeanor are essential to your success. Even in challenging situations, you continue to provide exceptional customer service while addressing their billing inquiries. Knowing that you've made a difference in someone's time of need is **truly rewarding** and the most fulfilling aspect of your role.
QUALIFICATIONS
- High school diploma or equivalent
- Previous experience in customer service
- Experience in healthcare billing and finance
- Understanding of HIPAA regulations
- Ability to quickly learn new software
WORK SCHEDULE
Our Healthcare Customer Support Specialists enjoy flexibility with three schedule options: M-F 8:00 am - 5:00 pm, 8:30 am - 5:30 pm, and 9:00 am - 6:00 pm. The position is currently remote.
If you have experience in customer service and healthcare billing and finance and believe you are a suitable fit for this position, we look forward to connecting with you.
