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Front Office Manager
2 months ago
Are you a hospitality professional looking for a challenging role in a dynamic environment? We are seeking an experienced Assistant Front Office Manager to join our team at Loews Chicago Hotel.
Job Summary:The Assistant Front Office Manager is responsible for coordinating the provision of world-class front desk services to hotel guests. This includes directing the welcome registration, rooming, and account settlement process, ensuring prompt and complete satisfaction of guest requests, and resolving guest complaints in a professional and timely manner.
Key Responsibilities:- Coordinate the front desk operations, ensuring seamless guest registration, rooming, and account settlement processes.
- Develop and implement effective yield management sales strategies to maximize daily rooms revenue.
- Train, monitor, and supervise the performance of Guest Services employees.
- Liaise with Valet Parking provider to ensure smooth operation consistent with hotel standards.
- Assist in establishing and ensuring adherence to all Loews Hotels Star Service Standards.
- Evaluate changes in guest needs, the hotel's guest mix, and industry trends to recommend product/service and operational changes.
- Work closely with the VIP Services Manager to coordinate VIP arrivals/departures.
- Interact frequently with guests to ensure total satisfaction with hotel services.
- Assist in recruiting and interviewing Guest Services staff.
- Provide training for Guest Services employees.
- Ensure adequate training of Guest Services staff to take after-hours reservation calls.
- Evaluate individual employee performance, determining improvement and training needs.
- Review and maintain daily payroll reports/records, maintaining labor costs within forecasted budgetary guidelines.
- Coordinate hotel participation in Loews First and other corporate marketing programs.
- Monitor occupancy status of all due-out rooms.
- Maintain accurate records detailing hourly house counts.
- Review Group Resumes and Billing Profile information, ensuring communication of all necessary information to Guest Services personnel.
- Oversee the pre-blocking of rooms for VIPs and guests with special requests.
- Work with Conference Managers and Sales Managers to satisfy all special group requests.
- Pre-register special guests and maintain up-to-date system status.
- Assist in ensuring the provision of all appropriate information and collateral materials to package guests.
- Assist in ensuring optimal communication and exchange of information with Concierge.
- Assist in ensuring accurate communication of information to guests regarding all hotel facilities and operating hours.
- Coordinate and oversee group remote check-ins.
- Ensure the clean and excellent condition of front drive, lobby, and Front Desk area.
- Attend appropriate meetings and seminars.
- Maintain inventories of office supplies.
- Bachelor Degree in Hospitality Management or related field or equivalent experience.
- Minimum five years hotel operations management experience.
- Extensive knowledge of all hotel departments.
- Excellent communication skills - oral and written.
- Excellent guest service skills.
- Strong leadership skills.
- Knowledge of computer programs used in property management.
- Ability to work flexible schedule to include weekends and holidays.
Loews Hotels is committed to providing a dynamic and supportive work environment that fosters growth and development. As an Assistant Front Office Manager, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional guest experiences.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
