Front Office Operations Manager

4 weeks ago


Chicago, Illinois, United States Lotte New York Palace Full time
Job Title: Front Office Supervisor

At Lotte New York Palace, we are seeking a highly skilled and experienced Front Office Supervisor to lead our Front Office operations. As a key member of our team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of professionalism in all interactions.

Key Responsibilities:
  • Lead all aspects of Front Office operations, including guest service, check-in and check-out processes, and staff management.
  • Ensure timely and courteous service to all guests, encouraging repeat business and generating positive reviews.
  • Assist guests upon check-in and provide great service throughout their stay, addressing any concerns or issues promptly.
  • Meet with staff to review shift information, Front Desk logbook, and ensure all functions are carried out to maintain a collaborative environment.
  • Review arrivals and departures, noting special requests, challenges, and ensuring accurate billing.
  • Make sure all shifts are covered as scheduled, cover as necessary, and respond to guests' special requests and needs.
  • Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
  • Ensure Standard Operating Procedures are being adhered to, and the completion of the desk agents' AM/PM checklist.
  • Handle guest situations as they arise in a calm and professional manner, being an expert in all employee duties.
  • Maintain professional contact via telephone with all other hotel departments, ensuring accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
  • Ensure all employees complete their duties before departing, that they are posted at their stations on time, and maintain cleanliness, organization of back office, front desk, and front desk closet.
  • Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
Requirements:
  • Exceptional interpersonal and communication skills.
  • Fluency in the local language - extra language skills would be great, but not essential.
  • Impeccable grooming and presentation.
  • Ability to remain calm and composed in high-pressure situations.
  • High school diploma or qualification. A college or university degree would be a bonus, but not essential.
  • 2 years of related experience in hospitality or similar industry.
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.
  • Self-motivated, customer-focused and committed to maintaining superb customer service throughout all areas of the Front Office.


  • Chicago, Illinois, United States Lotte New York Palace Full time

    Front Office Operations ManagerLotte New York Palace is seeking a highly skilled Front Office Operations Manager to lead our Front Office team. As a key member of our management team, you will be responsible for ensuring exceptional guest service and maintaining a high level of operational efficiency.Key Responsibilities:Lead all aspects of Front Office...


  • Chicago, Illinois, United States Trump International Hotel and Tower Chicago Full time

    Job DescriptionAs a Front Office Manager at Trump International Hotel and Tower Chicago, you will be responsible for overseeing the front office operations to ensure profitability, control costs, and maintain quality standards. This includes managing front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue....

  • Front Office Manager

    4 weeks ago


    Chicago, Illinois, United States Queenside Hospitality LLC Full time

    Job DescriptionJob Title: Front Office ManagerLocation: Holiday Inn Chicago Madison Conference CenterSalary: $16.00 - $17.00 per hourJob Type: Non-ExemptFull-time (3 to 5 days per week, A.M. or P.M. shifts)Job Description:The Queenside Hospitality LLC is seeking a dedicated and enthusiastic Front Office Manager to join our team. The ideal candidate will be...


  • Chicago, Illinois, United States FRONT COMPANY Full time

    At FRONT COMPANY, we're reimagining customer communication with our modern customer service platform. We're seeking a dynamic Marketing Operations Manager to join our growing team. This role requires a blend of project management expertise, marketing knowledge, and technical acumen to support and enhance our marketing operations.Key ResponsibilitiesEvolving...


  • Chicago, Illinois, United States Sonesta International Hotels Full time

    Front Desk Manager Job DescriptionThe Front Desk Manager plays a vital role in ensuring exceptional guest experiences at Sonesta International Hotels. As a key member of the Front Office team, this individual will be responsible for managing the front desk operations, supervising staff, and providing exceptional customer service.Key Responsibilities:Manage...

  • Front Office Director

    4 weeks ago


    Chicago, Illinois, United States Hotel Felix Full time

    Job OverviewWe're seeking a seasoned hotel front desk manager to lead our front office team and deliver exceptional guest experiences. As a key member of our hotel team, you'll oversee daily operations, manage staff, and ensure seamless guest interactions.Key ResponsibilitiesCompile and analyze occupancy reports and financial data for the general...

  • Front Office Director

    4 weeks ago


    Chicago, Illinois, United States Talbott Hotel Chicago Full time

    Job SummaryAs a seasoned Front Office Director, you will oversee the administration of all Front Desk operations, ensuring exceptional guest service and financial profitability. Your expertise will drive the success of our hotel's continuing effort to deliver outstanding results.Key Responsibilities:Direct and administer all Guest Services operations,...


  • Chicago, Illinois, United States Opusign Full time

    Job OverviewOpusign is a nonprofit charity dedicated to safeguarding wildlife and the natural world. We are seeking a highly organized and detail-oriented Front Office Assistant to support our daily administrative tasks and ensure smooth office operations.Key ResponsibilitiesProvide exceptional customer service by greeting visitors, managing phone calls, and...


  • Chicago, Illinois, United States General Dental Office Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Dental Office Administrator to join our team at General Dental Office.As a key member of our front desk team, you will be responsible for managing office operations, administrative tasks, and business functions.Key responsibilities include:Managing office schedules and appointmentsHandling...


  • Chicago, Illinois, United States The Larko Group Full time

    Job SummaryWe are seeking a highly organized and professional receptionist to join our team at The Larko Group. As a key member of our front office, you will be responsible for providing exceptional customer service and administrative support to our clients and staff.Key ResponsibilitiesFront Desk Operations: Manage the front desk, greet visitors, and...


  • Chicago, Illinois, United States Hampton Inn Chicago Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Receptionist to join our team at Hampton Inn Chicago Downtown. As a Front Office Receptionist, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless stay for our guests.Key ResponsibilitiesRegister guests and manage...


  • Chicago, Illinois, United States Lotte New York Palace Full time

    Job Title: Front Office SupervisorJob Summary:We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Lotte New York Palace. As a Front Office Supervisor, you will be responsible for leading all aspects of Front Office operations, ensuring a high level of guest service, and maintaining a collaborative environment.Key...


  • Chicago, Illinois, United States Trump International Hotel and Tower Chicago Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Residential Front Office Agent to join our team at Trump International Hotel and Tower Chicago. As a key member of our Residential Tower team, you will provide exceptional front desk service, administrative support, and maintain a high level of customer satisfaction.Key ResponsibilitiesProvide...


  • Chicago, Illinois, United States 21C Museum Hotel Chicago Full time

    Property Description:21c Museum Hotel Chicago is a unique and innovative hotel that combines contemporary art, culture, and hospitality to create a truly immersive experience for guests. Located in the heart of downtown Chicago, this art-centric hotel offers an exciting opportunity for job applicants who are passionate about art, design, and guest...

  • Senior Counsel

    4 weeks ago


    Chicago, Illinois, United States FRONT COMPANY Full time

    Senior Counsel Opportunity at FrontFront is a modern customer service platform that helps companies deliver exceptional service to their customers. We're seeking an experienced Senior Counsel to join our legal team.About the RoleAs a Senior Counsel, you will lead and manage complex commercial transactions, including B2B SaaS and other commercial agreements....


  • Chicago, Illinois, United States Trump International Hotel and Tower Chicago Full time

    Job SummaryWe are seeking a highly skilled and experienced Residential Front Office Agent to join our team at Trump International Hotel and Tower Chicago. As a key member of our residential team, you will be responsible for providing exceptional customer service to our owners, residents, and guests.Key ResponsibilitiesProvide five-star front desk service,...

  • Front Desk Manager

    3 weeks ago


    Chicago, Illinois, United States BeUrban Design + Build Full time

    Job Title: Front Desk ManagerAbout Us: BeOffice is a boutique shared office space with a dynamic community. We offer a fun, productive, and collaborative environment.Job Description: We are looking for a charismatic and engaging Front Desk Manager to represent our brand in a warm and welcoming manner to our clients. The ideal candidate will manage guests,...


  • Chicago, Illinois, United States The LaSalle Group Full time

    Are you a highly organized and detail-oriented professional with a passion for ensuring seamless office operations? The LaSalle Group is seeking a skilled Office Manager to oversee the day-to-day activities and provide administrative support to senior management.Manage office operations, ensuring a smooth and efficient work environment.Provide direct...

  • Front Desk Manager

    4 weeks ago


    Chicago, Illinois, United States BeUrban Design + Build Full time

    Job Title: Front Desk ManagerBeOffice is a dynamic and collaborative shared office space in the heart of Chicago, offering a unique work environment and a strong sense of community. We are seeking a charismatic and engaging Front Desk Manager to be the face of our brand, providing exceptional customer service and ensuring a warm and welcoming experience for...


  • Chicago, Illinois, United States Schulte Full time

    Schulte Hospitality Groupis a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry.We are a diverse team of innovative hoteliers and restaurateurs operating more than 200 locations across 38 states and 3 countries.Our portfolio includes a wide array of reputable brands like Marriott,...