Front Office Coordinator

5 days ago


Chicago, Illinois, United States Athletico Physical Therapy Full time
Job Title: Front Office Coordinator

Athletico Physical Therapy is seeking a highly skilled and compassionate Front Office Coordinator to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and physical therapy staff.

Key Responsibilities:
  • Provide professional and friendly service to all patients and physical therapy staff in all interactions, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
  • Manage clinic scheduling to ensure patients are matched with the best clinician for their needs and injury, as well as optimize patient flow.
  • Provide new patient onboarding, including facility tours, data gathering, and physical therapy staff introductions.
  • Obtain verification of patient medical insurance information and manage patient insurance requirements, informing patients of insurance benefits and options for payments on account.
  • Coordinate communication of patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
  • Assist with management of patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
  • Organize cultural moments, such as patient physical therapy goal celebrations, in concert with the clinical team to recognize and appreciate all patients.
  • Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
  • Provide general office, receptionist, and clerical support to assigned location.
Requirements:
  • High School Diploma or GED
  • Excellent customer service skills
  • Proficient with MS Office, Outlook, and Excel
  • Knowledge of healthcare insurance benefits and coverage preferred
  • Experience with requesting and managing customer payments preferred
Language Skills:
  • Ability to read, write, and speak English proficiently
  • Spanish speaking preferred
Work Environment:
  • Consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors.


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