Service Operations Manager
6 days ago
Midas - AMG Enterprises is seeking a highly organized and detail-oriented professional to manage the workflow of our busy Automotive Repair Shop.
Why Work with Us?
- We offer a dynamic, sales-driven environment that balances corporate efficiency with a family-owned business atmosphere.
- Our company provides training and support to help you excel in sales and reach your full potential.
- We maintain a close-knit, supportive team environment where everyone has the opportunity to thrive.
- We are committed to helping our employees grow both personally and professionally through ongoing training and development opportunities.
- We prioritize customer satisfaction and take pride in delivering high-quality service and building lasting relationships with our customers.
- We encourage innovation and adaptability to stay ahead of the curve in the ever-evolving automotive industry.
- We offer flexible scheduling options and competitive benefits packages to support our employees in achieving their personal and professional goals.
Responsibilities:
- Deliver exceptional customer service while listening and consulting with customers.
- Follow up with customers on services requested, estimated completion times, and other important details.
- Oversee complete vehicle inspections and make comprehensive recommendations, building computerized repair orders and sourcing parts.
- Deliver and discuss pricing estimates with customers, promoting shop service specials.
- Lead, manage, and train a team of up to ten employees, keeping in tune with our company's vision, purpose, core values, and employee creed.
- Supervise technicians' inspections, diagnosing and repairing domestic, European, and Asian cars and light trucks.
- Maintain inventory counts and ensure the overall cleanliness and organization of the facility.
- Perform other duties as assigned.
Qualifications:
- A minimum of 2 years of store or service manager experience.
- General automotive knowledge.
- Excellent customer service disposition.
- Good communication skills.
- Leadership ability.
- Team building skills.
- Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
- Valid driver's license.
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