Service Operations Manager

6 days ago


Fall River, Massachusetts, United States Midas - AMG Enterprises Full time
Job Description

Midas - AMG Enterprises is seeking a highly organized and detail-oriented professional to manage the workflow of our busy Automotive Repair Shop.

Why Work with Us?

  • We offer a dynamic, sales-driven environment that balances corporate efficiency with a family-owned business atmosphere.
  • Our company provides training and support to help you excel in sales and reach your full potential.
  • We maintain a close-knit, supportive team environment where everyone has the opportunity to thrive.
  • We are committed to helping our employees grow both personally and professionally through ongoing training and development opportunities.
  • We prioritize customer satisfaction and take pride in delivering high-quality service and building lasting relationships with our customers.
  • We encourage innovation and adaptability to stay ahead of the curve in the ever-evolving automotive industry.
  • We offer flexible scheduling options and competitive benefits packages to support our employees in achieving their personal and professional goals.

Responsibilities:

  • Deliver exceptional customer service while listening and consulting with customers.
  • Follow up with customers on services requested, estimated completion times, and other important details.
  • Oversee complete vehicle inspections and make comprehensive recommendations, building computerized repair orders and sourcing parts.
  • Deliver and discuss pricing estimates with customers, promoting shop service specials.
  • Lead, manage, and train a team of up to ten employees, keeping in tune with our company's vision, purpose, core values, and employee creed.
  • Supervise technicians' inspections, diagnosing and repairing domestic, European, and Asian cars and light trucks.
  • Maintain inventory counts and ensure the overall cleanliness and organization of the facility.
  • Perform other duties as assigned.

Qualifications:

  • A minimum of 2 years of store or service manager experience.
  • General automotive knowledge.
  • Excellent customer service disposition.
  • Good communication skills.
  • Leadership ability.
  • Team building skills.
  • Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
  • Valid driver's license.


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