Delinquent Account Manager

7 days ago


Raleigh, North Carolina, United States Taxrise Full time
About the Role

The Collections Specialist is a key member of our team, responsible for managing and collecting outstanding payments and assisting clients with billing-related inquiries. This role requires a self-starter with experience in customer service, who can effectively communicate with clients and ensure early intervention on delinquent accounts.

Key Responsibilities
  • Resolve billing inquiries and payment delinquency
  • Handle inbound and outbound calls
  • Follow federal and state guidelines
  • Follow up on payment arrangements
  • Identify issues causing account delinquency and discuss with Manager
  • Ensure all client contact information is current
  • Regularly monitor open accounts and identify outstanding debts
  • General office work assigned by management
  • Provide a solution-focused approach to problem-solving
  • Ability to explain all workout options within company guidelines
  • Collect client payments and record accordingly
  • Handle high inbound and outbound call volume
Requirements
  • Prior experience in customer service
  • Experience in handling sensitive information in a discreet and ethical manner
  • Proficient computer and typing skills
  • Excellent written and verbal communication in both English and Spanish (Preferred)
  • Accounting/Finance background (Preferred)
  • Experience in Tax Resolution Industry (Preferred)
  • Highly motivated and excellent customer service skills
  • Professional demeanor and attitude
  • Ability to multi-task in a fast-paced environment
  • Excellent time management and ability to prioritize workload and follow up with clients in a timely manner
  • Ability to negotiate effectively
  • Aptitude to manage details effectively
  • High school diploma or general education degree (GED); or three years of related experience and/or training; or equivalent combination of education and experience
What We Offer
  • Medical, Dental, and Vision Insurance after 60 days
  • Paid Time Off (Vacation, Sick, Holidays)
  • Wellness Days
  • 401(k) retirement plan
  • Professional Development Program
  • Access to on-site gym and gaming lounge
  • Quarterly company outings
  • Catered meals every Friday
Pay Range

$24.00 per hour



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