Customer Service Ambassador

2 weeks ago


Wadsworth, Ohio, United States Comfort Inn & Suites Wadsworth Full time
Job Summary:

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Comfort Inn & Suites Wadsworth. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met.

Key Responsibilities:
  • Implement Hotel Brand Service Culture: Thoroughly understand and implement the hotel brand service culture to ensure a seamless and memorable guest experience.
  • Provide Exceptional Guest Service: Assist hotel guests efficiently, courteously, and professionally at all times, addressing their needs and concerns in a timely and effective manner.
  • Manage Guest Reservations and Check-In/Check-Out: Make hotel reservations, check hotel guests in and out, and post guest charges accurately and efficiently.
  • Stay Informed and Knowledgeable: Be knowledgeable of the hotel brand, various programs (travel programs, special offers), and hotel safety and emergency procedures.
  • Communicate Effectively: Communicate guest comments and concerns to various departments and management in a clear and concise manner.
  • Follow Company Procedures: Follow all required company cash and credit card procedures to ensure accurate and secure transactions.
Requirements:
  • Education: High School diploma or GED preferred.
  • Experience: One year of hospitality experience preferred, with a focus on customer service.
  • Skills: Attention to detail, ability to work various shifts, including evenings, weekends, and holidays.
What We Offer:
  • Vacation Pay: Generous vacation pay to ensure you have time to relax and recharge.
  • Holiday Pay: Competitive holiday pay to help you celebrate the special times of the year.
  • Medical and Dental Insurance: Comprehensive medical and dental insurance to protect your health and well-being.
  • 401k Retirement Plan: A 401k retirement plan to help you plan for your future.
  • Hotel Discounts: Exclusive hotel discounts to help you save on your travels.


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