Member Service Representative

1 week ago


Wadsworth, Ohio, United States Akron Area YMCA Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative at the Akron Area YMCA. As a key member of our team, you will be responsible for delivering exceptional service to our members, guests, and program participants.

Key Responsibilities
  • Member Engagement: Build relationships with members, program participants, and community partners to promote member retention and engagement.
  • Customer Service: Provide excellent service to members, guests, and program participants in a timely and professional manner.
  • Membership Sales: Sell memberships and promote programs to prospective members.
  • Communication: Effectively communicate with members, staff, and community partners to ensure seamless service delivery.
  • Administrative Tasks: Maintain accurate records in our database and perform other administrative tasks as assigned.
Requirements
  • Age Requirement: Must be at least 16 years of age.
  • Relationship Skills: Welcoming, genuine, hopeful, nurturing, and determined.
  • Communication Skills: Efficient verbal and written skills, polite telephone etiquette, and listening skills.
  • Member Service Skills: Customer service, sales, or related experience; ability to effectively relate to diverse groups of people.
  • Computer Skills: General computer knowledge and typing ability.
  • Certifications: CPR/AED, First Aid, and New Staff Member Orientation (NSMO) within 90 days of hire.
Working Conditions
  • Physical Demands: Regularly required to use a computer for extended periods, sit, and reach. Occasionally lift and/or move up to 10 pounds.
  • Visual Requirements: Close vision, distance vision, and ability to adjust.
  • Work Environment: Moderate noise level.


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