Customer Service Ambassador

2 weeks ago


Wadsworth, Ohio, United States Enthusiast Auto Holdings Full time
About the Role

We are seeking a highly skilled and customer-focused Service Representative to join our team at Enthusiast Auto Holdings. As a key member of our Inbound Call Center Customer Service Department, you will play a vital role in delivering exceptional service to our customers.

Key Responsibilities
  • Serve Customers with Excellence: Provide a best-in-class experience to every customer interaction, ensuring their needs are met and exceeded.
  • Resolve Customer Issues: Effectively handle customer order issues, including returns, warranty, and technical support, to maintain customer satisfaction.
  • Order Verification and Payment Support: Verify customer orders and provide payment support to ensure seamless transactions.
  • Data Entry and Administration: Accurately enter customer data and perform administrative tasks as required.
What We're Looking For
  • Customer Service Experience: 1-2 years of related customer service experience, with a proven track record of delivering exceptional service.
  • Technical Skills: Excellent internet and computer skills, with the ability to learn and adapt to new systems.
  • Problem-Solving and Organizational Skills: Strong problem-solving and organizational skills, with the ability to prioritize tasks and manage multiple customer interactions.
  • Basic Vehicle Knowledge: Familiarity with basic vehicle knowledge, including automotive parts and accessories.
What We Offer
  • Competitive Salary: A competitive salary of $17.50 per hour.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Enjoyable Work Environment: A dynamic and supportive work environment, with a focus on teamwork and collaboration.


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