Customer Service Representative

4 days ago


Wadsworth, Ohio, United States Cornwell Quality Tools Full time
Job Title: Customer Service Clerk

At Cornwell Quality Tools, we are seeking a highly skilled and detail-oriented Customer Service Clerk to join our team. As a Customer Service Clerk, you will be responsible for providing exceptional customer service to our dealers and customers, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Process Phone Orders: Respond to phone orders from dealers and customers, verifying order quantities, product ordered, and shipping and delivery dates.
  • Answer Customer Inquiries: Respond to customer questions about backordered products, shipments, and returns.
  • Special Order Items: Research and special order items as needed.
  • Issue Customer Credits: Issue customer credits when necessary.
  • Provide Product Information: Provide customers with basic product information to assist in ordering.
  • Facilitate Complaints: Facilitate complaints with the authority to settle problems, including large dollar value issues.
Requirements:
  • Education: High School Diploma or GED.
  • Experience: Minimum of 1 year experience in a customer service-oriented environment.
  • Skills: Detail-oriented, excellent verbal skills, multitasking, and strong problem-solving skills.
  • Systems: Manage basic computer functions, navigate computer systems, and Microsoft Office.
Work Environment:

This is a sedentary role that involves sitting for long periods of time. Duties are performed under physical conditions in which the worker is not substantially exposed to adverse environmental conditions.

Cornwell Quality Tools is an Equal Employment Opportunity Employer and Provider of Services. We offer a competitive salary of $18.00 per hour.



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