Customer Service Ambassador

4 days ago


Wadsworth, Ohio, United States Enthusiast Auto Holdings Full time
{"title": "Customer Service Representative", "description": "Role Overview

We are seeking a highly skilled Customer Service Representative to join our team at Enthusiast Auto Holdings. As a key member of our Inbound Call Center Customer Service Department, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities
  • Provide best-in-class customer service by resolving customer inquiries and issues in a timely and professional manner.
  • Handle inbound phone calls, chats, and emails with a focus on resolving customer order issues, including returns, warranty, and technical support.
  • Verify customer orders and provide payment support as needed.
  • Perform data entry tasks and other duties as required.
What We Offer
  • A competitive salary of $17.50 per hour.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including employee referral bonuses and recognition awards.
Requirements
  • 1-2 years of related customer service experience.
  • Excellent internet computer skills and problem-solving abilities.
  • Basic vehicle knowledge and a passion for delivering exceptional customer experiences.
Preferred Qualifications
  • Experience working in a fast-paced call center environment.
  • Knowledge of automotive parts and accessories.
Why Work with Us?

At Enthusiast Auto Holdings, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and opportunities for growth and development, making us an ideal choice for those seeking a rewarding career in customer service.

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